Finance Planning & Student Aid Operations Lead

Gardner Webb University; Boiling Springs (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Gardner-Webb University in Boiling Springs, NC, seeks an Associate Director of Financial Planning Operations to oversee the financial aid data processes and Banner module operations. This leadership role ensures timely, accurate awarding and disbursement of student aid while improving daily office workflows.

Responsibilities include coordinating data exchanges with federal gateways, supervising staff, and implementing process enhancements.

Qualifications

• Knowledge of Title IV regulations, rules, policies and procedures.
• Excellent written and oral communication skills.
• Excellent customer service and public speaking skills.
• Ability to work independently and in a team-based environment, manage conflicting priorities and deadlines.
• Ability to work flexible hours and perform multiple tasks.
• Discretion with confidential information and professional conduct.

Responsibilities

• Manage daily data exchange with federal gateways and entities (SAIG, COD).
• Load, process, and monitor ISIRs and corrections to determine student eligibility and award groups.
• Generate data analysis and quality control reports related to aid awards and disbursements.
• Coordinate and lead functions related to the financial aid module in Banner; coordinate upgrades and training.

Skills

Regulatory knowledge

Communication

Customer service

Time management

Teamwork

Tools

Banner (financial aid module)

Microsoft Office

Job description

Gardner-Webb University in Boiling Springs, NC, seeks an Associate Director of Financial Planning Operations to oversee the financial aid data processes and Banner module operations. This leadership role ensures timely, accurate awarding and disbursement of student aid while improving daily office workflows.

Responsibilities include coordinating data exchanges with federal gateways, supervising staff, and implementing process enhancements.