Assistant Director, Student Financial Aid & Counseling

Western Carolina University; Cullowhee, Northern (NC, KY); Hybrid; USD 44,000 - 54,000; Full time

Job summary

Western Carolina University seeks an Assistant Director of Student Financial Aid to lead and enhance aid services for students and families. The role focuses on delivering exceptional guidance across channels, reconciling student accounts, and supporting federal/state/institutional aid programs.

You will oversee verification, aid awarding, and counseling, while actively engaging in outreach events and Open Houses throughout the academic year. Cullowhee, NC on-site position with EHRA designation.

Qualifications

• Graduation from an accredited four‑year college or university or an equivalent combination of education and experience.
• Progressively responsible experience in complex, regulated, customer‑facing environments requiring interpretation of policies and handling confidential information.
• Legal authorization to work in the United States without sponsorship.
• At least seven years of relevant experience preferred.

Responsibilities

• Serve as a comprehensive resource for prospective and current students and families across multiple channels.
• Deliver exceptional customer service and guidance on all facets of student financial aid and account reconciliation.
• Assist in administration of federal, state, and institutional aid programs including verification and awarding.
• Participate in Open Houses, orientation sessions, and other outreach events.

Skills

Financial aid experience

Policy interpretation

Confidential information handling

Education

Bachelor’s degree or equivalent

Job description

Western Carolina University seeks an Assistant Director of Student Financial Aid to lead and enhance aid services for students and families. The role focuses on delivering exceptional guidance across channels, reconciling student accounts, and supporting federal/state/institutional aid programs.

You will oversee verification, aid awarding, and counseling, while actively engaging in outreach events and Open Houses throughout the academic year. Cullowhee, NC on-site position with EHRA designation.