Finance Operations Specialist # 26-23165

Creative Solutions Services, LLC; Canton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

US Tech Solutions is seeking a detail-oriented operations clerk to support high-volume payment processing across multiple business lines. You will perform void and reissue processing, queue management, data entry, and mail handling under established procedures.

Requirements include a Bachelor's degree and 1–3 years in finance or operations. Strong attention to detail, the ability to follow workflows, and teamwork within the Finance Operations group are essential.

Qualifications

• Bachelor’s degree in business administration or related field.
• 1–3 years of finance or operations experience in a high-volume environment.
• Ability to follow defined procedures and maintain accuracy.
• Strong data entry skills and proficiency with Excel.

Responsibilities

• Monitor and triage queues and email requests to prioritize tasks.
• Process void and reissue requests following procedures.
• Assist in processing provider refunds and update tracking spreadsheets.
• Perform basic validation and escalate exceptions to supervisor.
• Support audits and maintain organized documentation.
• Handle high-volume workloads during peak periods and cross-train.
• Receive, sort, and process physical mail and related documents.

Skills

Data entry

Excel

Attention to detail

Multitasking

Communication

Teamwork

Education

Bachelor’s degree in business administration

Tools

Microsoft Excel

Office suite

Job description

Duration: 5 months

Job Summary:

Under the direction of the Supervisor of Finance Operations, this position is responsible for performing high-volume, transaction-based operational work supporting payment processing activities across multiple business lines. The role is focused on executing routine financial operations tasks—primarily void and reissue processing, queue and inbox management, data entry, and physical mail handling—in accordance with established procedures, controls, and service level expectations. The position requires strong attention to detail, the ability to follow defined workflows, and the capacity to manage multiple systems and prioritize assigned work in a deadline-driven environment.

Key Responsibilities/Duties:

• Monitor, triage, and work assigned queues and email requests, prioritizing tasks based on defined guidelines, service levels, and aging criteria.
• Process void and reissue requests received through system queues (e.g., MACESS) and shared inboxes, following established procedures to ensure accurate and timely resolution.
• Assist in processing provider refunds, including updating Commercial provider refund tracking spreadsheets and generating manual refund check letters and mailing along with backup.
• Complete basic validation checks (e.g., verifying request completeness and system status) and elevate exceptions or unclear items to the supervisor as needed.
• Follow established controls and compliance procedures to ensure transactions are processed correctly and consistently. Support routine operational tracking and audit requests, ensuring documentation is complete, organized, and retrievable.
• Assist in processing high-volume workloads during peak periods to meet deadlines and service level expectations. Participate in cross-training and coverage support within the Finance Operations team.
• Receive, sort, and process physical mail and payment-related documents, including scanning, indexing, and routing into appropriate systems.

Education, Certification and Licensure:

Bachelor’s degree in business administration or a related field required.

Experience (minimum years required):

1 - 3 years of finance or operations experience in a high-volume, process-driven environment.

Skill Requirements:

• Ability to follow defined procedures and apply documented workflows with accuracy and consistency.
• Strong attention to detail and ability to perform repetitive transactional work with a high degree of accuracy.
• Basic ability to distinguish between request types and apply appropriate processing steps within established guidelines.
• Proficiency in data entry and maintaining accurate records across multiple systems.
• Ability to prioritize assigned work from queues and inboxes based on established criteria and deadlines.
• Effective communication skills for responding to internal inquiries via email, chat, or phone.
• Ability to identify discrepancies or exceptions and elevate appropriately.
• Basic proficiency in Microsoft Excel and other standard office tools.
• Must be able to work cooperatively as a team member in a fast-paced, deadline-driven environment.
• Detail oriented, professional attitude, reliable.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.

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