Finance Operations & Payments Specialist

DOMA Technologies; Virginia Beach (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Commence is seeking a detail-oriented finance/administrative professional to support IDR operations and day-to-day billing tasks. You will manage customer records, handle inquiries, and assist with reconciling payments and discrepancies.

The role involves precise data entry, problem-solving, and coordinating with Leadership on escalated issues. Ideal candidates have strong Excel/Outlook skills, attention to detail, and the ability to multitask in a high-volume environment while delivering

Qualifications

• High School Diploma or GED plus two years of accounting experience or equivalent combination.
• Knowledge of general accounting practices and good data entry skills.
• Ability to use Excel, Word and Outlook to manage payments and records.

Responsibilities

• Support Independent Dispute Resolution (IDR) operations, including new customer setup and maintenance of customer records.
• Serve as a point of contact for IDR customer correspondence, resolving payment, invoice, and dispute inquiries and escalating exceptions to Leadership.
• Record remittance data promptly upon receipt so payments post to the correct customer and dispute case.
• Reconcile IDR customer accounts, researching short, duplicate, and discrepant payments.
• Provide collections support, including compiling remittance details and following up on outstanding payments.
• Process AP voucher uploads and verify accuracy of documentation.
• Support ad hoc financial and administrative projects as needed.
• Provide administrative and clerical support to the finance and accounting department.

Skills

IDR operations

Customer records

Accounts reconciliation

Collections

Administrative support

Problem solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Commence is seeking a detail-oriented finance/administrative professional to support IDR operations and day-to-day billing tasks. You will manage customer records, handle inquiries, and assist with reconciling payments and discrepancies.

The role involves precise data entry, problem-solving, and coordinating with Leadership on escalated issues. Ideal candidates have strong Excel/Outlook skills, attention to detail, and the ability to multitask in a high-volume environment while delivering