Finance & F&I Operations Leader

MarineMax Services Inc; Naples (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

MarineMax Services Inc in Naples, FL is seeking a Business Manager to lead the Finance & Insurance team, drive profitability, and ensure exceptional customer experience across boat sales. You will optimize deal management, monitor regulatory compliance, coordinate with lenders, and mentor staff to uphold MarineMax standards and growth goals.

The role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the

Responsibilities

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to close transactions.
• Stay current on lender programs and F&I ancillary products, ensuring alignment with company objectives.
• Build and maintain relationships with lenders, product providers, and technology partners for support and compliance.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee completion of title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee transfers.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional image in interactions.
• Participate in boat shows, selling events, and Getaways! to engage potential customers and enhance brand visibility.

Job description

MarineMax Services Inc in Naples, FL is seeking a Business Manager to lead the Finance & Insurance team, drive profitability, and ensure exceptional customer experience across boat sales. You will optimize deal management, monitor regulatory compliance, coordinate with lenders, and mentor staff to uphold MarineMax standards and growth goals.

The role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the