Finance (F&I) Manager

Loyalty Automotive; Richmond, Northern (VA, KY); Hybrid; USD 250,000 - 300,000; Full time

Benefits offered by this job

401(k) plan with profit-sharing

Health and dental insurance

Paid vacation and sick leave

Professional growth opportunities

Job summary

Loyalty Toyota in Richmond, VA seeks an experienced F&I Manager to lead the Finance and Insurance team. Drive performance, strengthen lender relationships, ensure compliance, and deliver an exceptional customer experience throughout financing.

You will recruit and coach the F&I staff, develop forecasts, and collaborate with General Manager and Sales leadership to optimize deal flow. A strong track record in automotive F&I and subprime experience is required.

Qualifications

• Proven track record of success in automotive F&I.
• Senior-level F&I experience.
• Established lender relationships and strong understanding of lender programs.
• Experience working with subprime credit customers and complex approvals.
• Strong leadership and team development skills.
• Excellent communication, negotiation, and presentation ability.
• High level of professionalism and integrity.
• Computer and dealership software proficiency.

Responsibilities

• Lead the daily operations of the F&I department with a smooth, professional customer experience.
• Explain financing options, terms, and approval paths to customers.
• Present and sell aftermarket products.
• Develop forecasts, strategies, and performance plans to achieve goals.
• Recruit, coach, and manage F&I team performance.
• Build and maintain relationships with lenders and credit unions.
• Ensure compliance with state and federal regulations and policies.
• Resolve customer issues quickly and professionally.
• Deliver reporting and performance insights to management.
• Collaborate with GM and Sales to optimize deal flow.
• Support vehicle appraisals and deal structuring as needed.

Skills

F&I leadership

Lender relationships

Subprime experience

Compliance knowledge

Team development

Negotiation

Communication

Deal structuring

Integrity

Dealership software proficiency

Tools

Dealership software

Job description

Loyalty Toyota is seeking an experienced, well-connected and performance-driven F&I Manager to lead and elevate our Finance and Insurance team.

Loyalty Toyota is a high-volume, profitable dealership and part of Loyalty Automotive, a successful, locally owned group of dealerships and collision repair centers headquartered in Richmond. This position offers an accomplished F&I professional the opportunity to lead within a strong operation while building a long-term career with a growing automotive organization.

The F&I Manager will drive department performance, strengthen lender relationships, ensure compliance, develop team members and deliver an exceptional customer experience throughout the financing process.

Key Responsibilities

• Lead the daily operations of the F&I department, ensuring a smooth, professional, and efficient customer experience
• Work directly with customers to explain financing options, terms, and approval paths
• Present and sell aftermarket products
• Develop forecasts, strategies, and performance plans to achieve department goals, growth, and profitability
• Recruit, coach, and manage the performance of the F&I team
• Build and maintain strong relationships with lenders, banks, and credit unions
• Ensure compliance with all state and federal regulations and dealership policies
• Resolve customer issues and concerns quickly, professionally, and with a solutions-first mindset
• Deliver reporting and performance insights to the management team
• Collaborate with General Manager, Sales Managers and leadership to optimize the full deal flow
• Support vehicle appraisals and deal structuring as needed

Required Skills & Experience

• Proven track record of success in automotive F&I
• Senior-level F&I experience
• Established lender relationships and strong understanding of lender programs
• Experience working with subprime credit customers and complex approvals
• Strong leadership and team development skills
• Excellent communication, negotiation, and presentation ability
• High level of professionalism and integrity
• Computer and dealership software proficiency

Compensation and Benefits

This position offers a competitive, performance-based compensation package with earning potential of $250,000–$300,000, along with:

• 401(k) and profit-sharing opportunities
• Health and dental insurance
• Paid vacation and sick leave
• Opportunities for professional growth and advancement