Finance CSR – DMV & Accounts (Bilingual Optional)

TransCore, LP in; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

TransCore is hiring a full-time Customer Service Representative in Dover, Delaware. You will open accounts, explain policies, and process payments, ensuring service standards are met. The role requires handling inquiries by phone and chat, with an emphasis on accuracy and customer satisfaction.

The position supports varying schedules and requires a high school diploma or GED. Bilingual English/Spanish is preferred, and experience with DMV/E-ZPass context is a plus.

Qualifications

• Bilingual English/Spanish preferred.
• Experience delivering quality customer service.
• Familiarity with account opening and payment processing procedures.
• Ability to explain policies and procedures clearly.

Responsibilities

• Assists customers with the account opening process.
• Explains terms, conditions, and procedures for accounts.
• Processes account payments and performs cash-out at end of shift.
• Strives to meet or exceed performance goals for service quality.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Account opening

Education

High school diploma or GED

Job description

TransCore is hiring a full-time Customer Service Representative in Dover, Delaware. You will open accounts, explain policies, and process payments, ensuring service standards are met. The role requires handling inquiries by phone and chat, with an emphasis on accuracy and customer satisfaction.

The position supports varying schedules and requires a high school diploma or GED. Bilingual English/Spanish is preferred, and experience with DMV/E-ZPass context is a plus.