Client Account Associate

Isaiah House Treatment Center; Chaplin (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Basic life insurance

401(k) Option

Paid holidays

PTO after 90 Days

Paid holidays

PTO after 90 Days

Job summary

A nonprofit treatment facility in Chaplin, KY is seeking a dedicated Client Finance Account Associate. This role involves assisting clients with Medicaid and SNAP benefits, processing EBT transactions, and ensuring efficient operation within the department. Candidates should possess a high school diploma, an active Kentucky driver's license, and proficiency in Microsoft Suite. Employees receive medical, dental, and vision insurance, among other benefits.

Qualifications

• High School diploma or equivalent GED required.
• Active Kentucky Driver’s License is mandatory.
• Proficient with Microsoft Suite of products.

Responsibilities

• Assist clients in obtaining Medicaid and SNAP benefits.
• Process bi‑monthly EBT transactions.
• Communicate with the revenue department via email.
• Accurately complete Medicaid and SNAP applications.
• Scan files into the EMR system.
• Receive and process daily mail, providing any requested documentation as needed.
• Activate and securely store EBT cards.
• Travel to Nelson County DCBS is required.
• May need to assist other Client Associates in their tasks based on department need.
• Other duties as assigned.

Skills

Communication

Microsoft Suite

Time Management

Education

High School diploma or equivalent GED

Tools

EMR system

Job description

Isaiah House is looking for a dedicated and driven person to take on the role of Client Finance Account Associate at our men's center in Chaplin, KY.

The associate is responsible for assisting our clients in obtaining Medicaid and SNAP benefits. The person in this role will execute the day‑to‑day processes necessary for maintaining and renewing said benefits as required as well as processing bi‑monthly EBT transactions, ultimately ensuring that the department operates at peak efficiency.

Isaiah House is a faith‑based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.

Employees Receive Benefits That Include

• Medical, dental, and vision insurance
• Basic life insurance
• 401(k) Option
• Paid holidays
• PTO after 90 Days

Requirements

• Monitor Teams feeds for client’s status update logs/rosters/DCBS accordingly
• Communicate with revenue department via e‑mail
• Answer inbound phone calls pertaining to client/case inquiries
• Accurately complete Medicaid and SNAP applications
• Scan Files into EMR system
• Receive and process daily mail, providing any requested documentation as needed
• Activate and securely store EBT cards
• Travel to Nelson County DCBS is required.
• May need to assist other Client Associates in their tasks based on department need
• Other duties as assigned

Qualifications

• High School diploma or equivalent GED
• Active Kentucky Driver’s License
• Proficient with Microsoft Suite of products