Client Financial Coordinator Floater

Advanced Behavioral Health, Inc.; City of Middletown (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A mental health service provider in Middletown is looking for an assistant to support Young Adult Services and manage client funds. Responsibilities include providing back-up support, helping clients with essential skills, and maintaining records. Candidates should have an associate's degree in a related field, experience in mental health, basic accounting, and effective communication skills. This role involves travel across various locations and a commitment to confidentiality and ethical behavior.

Qualifications

• Three or more years of experience in Human Services specializing in mental health/substance abuse disorders.
• Ability to travel to various locations; valid driver's license required.

Responsibilities

• Provide back-up support to the Client Funds Management Team at various locations.
• Help clients with life-building skills and provide direct services.
• Maintain organized files and records of client requests.

Skills

Knowledge of mental health services and substance abuse

Therapeutic communication skills

Accounting skills

Intermediate computer skills

Organizational skills

Education

Associate's degree in Business Administration or Human Services

Specialized training in Human Services

Tools

Microsoft Office

Job description

Position Summary

This position will be supporting both the Young Adult Services (YAS) money management/Adult Client Funds Management team that services clients at various state operated local mental health authority (LMHA) locations throughout the state. Each program has varying numbers of clients for whom the position fulfills the duties of the Representative Payee. At these locations, coverage duties include providing benefit payment management for clients involved in the YAS/Adult money management programs at the various state operated local mental health authorities. When not covering staff at the various locations, the assistant will serve as support to various locations needing the assistance. This position is a support position for up to 12 locations statewide and involves significant travel. Applicants must have reliable transportation.

Duties and Responsibilities

• Provide back-up support to the Client Funds Management Team at various locations, including preparation of clients' monthly expenses for basic needs; provide direct services to clients receiving services; help clients with life building skills; process payment client requests according to the budgeted expenses including rent checks, utility bills, personal funds; assist with maintaining records and scanning backup documentation; disbursement of cash and checks to clients as budgeted; assist with receipt collections.
• Provide customer service and demonstrate therapeutic communication skills when engaging clients.
• Assist with preparation of reports for the Social Security Administration.
• Conduct quality assurance ensuring all policies and procedures for ABH®, Social Security, and the State of Ct Representative Payee Program comply.
• Maintain organized files and records of client requests and documents.
• Maintain confidentiality of all clients' protected health information and adhere to all HIPAA related policies and procedures.
• Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
• Perform other financial tasks and administrative duties as required to support business operations.

Education and Experience Requirements

• Specialized training in Human Services and basic accounting skills.
• Associate's degree in Business Administration, Human Services or a related field, or a combination of related education and work experience.
• Three or more years of experience in Human Services specializing in mental health/substance abuse disorders and basic accounting.
• Therapeutic communication skills and interviewing techniques for the clients served.
• Experience with public sector work and/or State agencies.
• Any health related requirements by facility/provider must be fulfilled; attendance at annual Conflict of Interest training.

Knowledge / Skills / Ability

• Knowledge of mental health services and substance abuse.
• Ability to demonstrate clinical acumen.
• Intermediate computer skills.
• Proficiency using the Microsoft Office package; Internet.
• Possesses accounting skills and the ability to use established computer programs to keep accurate records of all individual client accounts.
• Ability to work independently and in a team environment.
• Travel to various CT State Operative locations; valid driver's license.
• Accuracy and attention to detail.
• Excellent organizational skills including record keeping.
• Ability to demonstrate accountability while functioning with autonomy.