Client Support

Isaiah House Treatment Center; Harrodsburg (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-provided basic life insurance

401(k) retirement plan option

Paid time off beginning after 90 days

Job summary

Isaiah House is a faith-based, nonprofit residential treatment facility in Kentucky serving female clients. The Client Support role is essential to provide a secure, consistent, and encouraging treatment environment.

This on-site position supports day-to-day operations by guiding clients through routines, reinforcing guidelines, and helping them stay engaged in available services. It requires trauma-informed care, professional boundaries, and collaboration with the Program and Medical teams.

Qualifications

• Clear and professional verbal and written communication.
• Ability to manage conflicts and respond to sensitive situations.
• Ability to follow organizational policies, procedures, safety requirements, and program standards.
• Ability to work independently and as part of a client-centered team.
• Willingness to work the assigned Friday–Sunday schedule.

Responsibilities

• Help clients follow established schedules, program expectations, and daily routines.
• Observe client whereabouts, behavior, and safety while reinforcing facility rules.
• Coordinate with Program and Medical teams to address client needs.
• Transport clients to appointments, admissions, discharges, and other destinations as required.
• Complete required forms, logs, reports, and shift documentation accurately.
• Perform routine facility checks and respond to safety concerns or emergencies.
• Communicate relevant client information and shift updates while maintaining confidentiality.
• Support clients in a professional, trauma-informed manner.

Skills

Communication

Conflict resolution

Professional boundaries

Trauma-informed care

Independent work

Education

High school diploma or equivalent

Job description

Schedules Available

Monday through Thursday, 11:30am - 10:00pm

Description

Employment Type: Full-time

Schedules Available Monday through Thursday, 11:30am - 10:00pm

Friday through Sunday, 7:30am - 8:00pm

Work Arrangement: On-site

Work Environment: Residential treatment facility serving female clients

Travel: Rare, except for approved client transportation as needed

About Isaiah House

Isaiah House is a faith-based, Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, workplace policies, and standards of conduct.

Position Summary

The Client Support position is essential to Isaiah House’s ability to provide clients with a secure, consistent, and encouraging treatment environment.

This position supports day-to-day residential operations by guiding clients through established routines, reinforcing program guidelines, and helping clients remain engaged in available services. Through dependable communication, active supervision, and consistent follow-up, Client Support employees contribute to client well-being, effective team coordination, and a positive treatment experience.

This position provides direct, on-site support in a residential treatment facility serving female clients. Employees are expected to maintain professional boundaries, protect confidential information, respect client privacy, promote safety, and consistently apply trauma-informed care practices.

Essential Responsibilities

• Promote consistency and accountability by helping clients follow established schedules, program expectations, and daily routines.
• Observe client whereabouts, behavior, and overall safety while reinforcing facility rules and program guidelines.
• Coordinate with Program and Medical team members to address client needs and support effective facility operations.
• Transport clients to appointments, admissions, discharges, and other authorized destinations as required.
• Complete required forms, logs, reports, and shift documentation accurately and within established timeframes.
• Conduct routine facility checks and promptly respond to safety concerns, emergencies, or changes in client behavior.
• Communicate relevant client information and shift updates to appropriate team members while maintaining confidentiality.
• Support clients in a professional, respectful, and trauma-informed manner.

This description is not intended to contain every responsibility that may be assigned. Duties may be reasonably modified based on organizational, facility, and program needs.

Required Qualifications

• Valid Kentucky driver’s license.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to manage conflict and respond appropriately to challenging or emotionally sensitive situations.
• Ability to understand and follow organizational policies, procedures, safety requirements, and program standards.
• Ability to work effectively both independently and as part of a client-centered team.
• Ability to maintain professional boundaries and protect confidential client information.
• Ability to reliably work the assigned Friday-through-Sunday schedule.

Preferred Qualifications

• High school diploma or equivalent.
• Familiarity with substance use disorder treatment, behavioral health services, or residential treatment environments.
• Previous experience providing direct client support, residential services, or human services.

Physical And Work Requirements

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, sit, and move throughout the facility for prolonged periods.
• Ability to observe client activity and respond promptly to safety concerns or emergency situations.
• Ability to operate a motor vehicle and safely transport clients as required.
• Ability to support routine client activities, conduct facility checks, and complete assigned shift duties.
• Ability to occasionally lift, carry, push, or pull equipment, supplies, or other items weighing up to 50 pounds.
• Ability to work in an active residential environment that may involve interruptions, changing priorities, and challenging client situations.

Benefits

• Medical, dental, and vision insurance
• Employer-provided basic life insurance
• 401(k) retirement plan option
• Paid time off beginning after 90 days

Benefit eligibility and coverage are governed by the applicable plan documents and organizational policies.

Equal Employment Opportunity

Isaiah House is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on race, color, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.