Final Mile Dispatcher: Fast-Paced Logistics Maestro

Werner Enterprises, Inc.

Philadelphia (Philadelphia County)

On-site

USD 29,000 - 38,000

Full time

4 days ago

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Job summary

Werner Enterprises, Inc. is seeking a customer support professional to act as the operations interface for delivery coordination in the United States. You will maintain communication with delivery teams, clients, and customers to address issues and ensure timely deliveries.

Strong organization and Microsoft Office skills are essential. Responsibilities include updating customer portals, routing outbound trucks, processing PODs, and handling exceptions while maintaining accurate documentation and

Qualifications

High school graduate or equivalent experience.
One year customer service experience preferred.
Routing, dispatch, and warehouse experience preferred.

Responsibilities

Administer orders received at the facility for delivery and update portals and systems.
Schedule deliveries to end consumer per SOPs and route outbound trucks.
Complete shipment statuses in operating systems and portals and collect PODs.
Maintain bills of lading, labels, manifests and load plans for delivery.
Communicate with urgency and inform parties of schedule or delivery issues.
Monitor delivery teams' progress and adjust as needed.
Verify merchandise and resolve customer service issues with follow-up.
Prepare quality reports, dispatch logs and tracking logs.
Manage exceptions such as late departures, delays, or damages.