Final Mile Dispatch & Operations Coordinator

werner; Philadelphia (Philadelphia County); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a customer support professional to act as the operations touchpoint, maintaining ongoing communication with delivery teams, clients and customers to resolve issues and ensure on-time deliveries.

You will handle order administration, dispatch planning, and documentation, while monitoring routes and addressing problems with urgency. Strong communication and organizational skills are essential in this fast-paced role.

Qualifications

• Proven ability to communicate clearly with customers and teams.
• Strong organizational and multitasking skills in a high-volume environment.
• Proficiency in Microsoft Office and basic data entry.
• Customer service experience preferred, with courteous and professional demeanor.

Responsibilities

• Maintain communication with delivery teams, clients and customers to resolve issues.
• Update customer portals and internal systems promptly for orders.
• Schedule and route deliveries according to SOPs.
• Prepare reports and logs related to dispatch, loads, and shipments.
• Assist with verification of merchandise against sales receipts.

Skills

Communication

Organizational skills

Microsoft Office

Customer service

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Werner Enterprises is seeking a customer support professional to act as the operations touchpoint, maintaining ongoing communication with delivery teams, clients and customers to resolve issues and ensure on-time deliveries.

You will handle order administration, dispatch planning, and documentation, while monitoring routes and addressing problems with urgency. Strong communication and organizational skills are essential in this fast-paced role.