Final Mile Delivery Ops Leader

Tractor Supply Company; Sicklerville (NJ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Tractor Supply Company in Sicklerville, NJ is seeking a Territory Manager to oversee a team of delivery drivers in Final Mile operations, ensuring timely, safe, and high‑quality customer service. You will optimize routes, monitor performance, provide training, and resolve issues to meet performance targets.

You will lead daily schedules, conduct route audits, and ensure adherence to policies and safety standards while maintaining strong customer relationships and operational efficiency.

Qualifications

• Experience: 3+ years proven experience in managing delivery teams, logistics, or operations in a final mile or transportation setting.
• Education: High school diploma or equivalent required. Bachelor’s degree in business, logistics, or a related field is a plus.
• Professional Certifications: None

Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
• Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
• Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Support collaborative work environment through continuous communication and relationship building
• Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
• Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.
• Analyze performance metrics, identify areas for improvement, and implement strategies to increase efficiency and customer satisfaction.
• Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.

Skills

Leadership

Team management

Safety

Problem-solving

Communication

Education

High school diploma or equivalent

Bachelor’s degree in business or logistics or related field

Job description

Tractor Supply Company in Sicklerville, NJ is seeking a Territory Manager to oversee a team of delivery drivers in Final Mile operations, ensuring timely, safe, and high‑quality customer service. You will optimize routes, monitor performance, provide training, and resolve issues to meet performance targets.

You will lead daily schedules, conduct route audits, and ensure adherence to policies and safety standards while maintaining strong customer relationships and operational efficiency.