Delivery Operations Manager - Final Mile (Hybrid)

Tractor Supply; Flanders (NJ); Hybrid; USD 58,000 - 72,000; Full time

Benefits offered by this job

Hybrid / Flexible working conditions

Job summary

Tractor Supply Company in North Jersey, NJ is seeking a Territory Manager to lead our Final Mile delivery team. You will oversee drivers, optimize routes, and ensure timely, safe deliveries while maintaining excellent customer service.

This hybrid role requires 3+ years of delivery/logistics management, a high school diploma (bachelor’s preferred), strong leadership and safety focus, and the ability to coach staff and resolve issues quickly.

Qualifications

• Experience: 3+ years proven experience in managing delivery teams, logistics, or operations in a final mile or transportation setting.
• Education: High school diploma or equivalent required. Bachelor’s degree in business, logistics, or related field is a plus.
• Any combination of education and experience will be considered.

Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
• Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
• Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Support collaborative work environment through continuous communication and relationship building
• Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
• Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.
• Analyze performance metrics, identify areas for improvement, and implement strategies to increase efficiency and customer satisfaction.
• Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.

Skills

Leadership

Team management

Communication

Safety awareness

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree in business, logistics, or related field

Job description

Tractor Supply Company in North Jersey, NJ is seeking a Territory Manager to lead our Final Mile delivery team. You will oversee drivers, optimize routes, and ensure timely, safe deliveries while maintaining excellent customer service.

This hybrid role requires 3+ years of delivery/logistics management, a high school diploma (bachelor’s preferred), strong leadership and safety focus, and the ability to coach staff and resolve issues quickly.