Filing Services Leader – Strategy, Change & Outreach

California Franchise Tax Board; Sacramento (CA); On-site; USD 126,000 - 150,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks an Administrator IV to lead the CASES section within the Filing Services Bureau. You will guide a leadership team and staff, driving innovative program improvements and outreach to taxpayers and professionals to deliver critical tax administration services.

The role emphasizes collaboration, governance, and the rollout of modern technology solutions in a high-profile government setting, with an in-office work arrangement.

Qualifications

• Experience in leadership of multiple teams in a contact-center or government setting.
• Ability to drive program improvements and operational changes across a large bureau.
• Experience with stakeholder engagement and outreach to professionals and taxpayers.

Responsibilities

• Lead the CASES area within the Filing Services Bureau to deliver tax administration services.
• Guide staff and leadership to implement innovative program improvements and modern technology solutions.
• Collaborate on governance, policy recommendations and enterprise projects across the department.

Job description

California Franchise Tax Board in Sacramento seeks an Administrator IV to lead the CASES section within the Filing Services Bureau. You will guide a leadership team and staff, driving innovative program improvements and outreach to taxpayers and professionals to deliver critical tax administration services.

The role emphasizes collaboration, governance, and the rollout of modern technology solutions in a high-profile government setting, with an in-office work arrangement.