Administrator IV

California Franchise Tax Board; Sacramento (CA); On-site; USD 126,000 - 150,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks an Administrator IV to lead the CASES section within the Filing Services Bureau. You will guide a leadership team and staff, driving innovative program improvements and outreach to taxpayers and professionals to deliver critical tax administration services.

The role emphasizes collaboration, governance, and the rollout of modern technology solutions in a high-profile government setting, with an in-office work arrangement.

Qualifications

• Experience in leadership of multiple teams in a contact-center or government setting.
• Ability to drive program improvements and operational changes across a large bureau.
• Experience with stakeholder engagement and outreach to professionals and taxpayers.

Responsibilities

• Lead the CASES area within the Filing Services Bureau to deliver tax administration services.
• Guide staff and leadership to implement innovative program improvements and modern technology solutions.
• Collaborate on governance, policy recommendations and enterprise projects across the department.

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Step into a dynamic leadership role at the heart of the Filing Division, where your strategic vision and operational expertise will directly shape California’s tax administration. As an Assistant Bureau Director within the Filing Services Bureau (FSB), Correspondence, Analysis, Support and Education Section (CASES), the incumbent will guide a talented leadership team and dedicated staff, driving impactful initiatives such as innovative program improvements across the bureau and division, outreach to key taxpayer groups and professionals, and guiding your teams’ activities to provide critical tax administration services. This high-profile position empowers the incumbent to champion change through collaborative enterprise projects, lead the rollout of modern technology solutions, influence legislative implementation, and play a pivotal role in business process governance and organizational action committees. If you’re ready to assist in driving the department’s mission forward, this is an excellent and rewarding opportunity.

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Step into a dynamic leadership role at the heart of the Filing Division, where your strategic vision and operational expertise will directly shape California’s tax administration. As an Assistant Bureau Director within the Filing Services Bureau (FSB), Correspondence, Analysis, Support and Education Section (CASES), the incumbent will guide a talented leadership team and dedicated staff, driving impactful initiatives such as innovative program improvements across the bureau and division, outreach to key taxpayer groups and professionals, and guiding your teams’ activities to provide critical tax administration services. This high-profile position empowers the incumbent to champion change through collaborative enterprise projects, lead the rollout of modern technology solutions, influence legislative implementation, and play a pivotal role in business process governance and organizational action committees. If you’re ready to assist in driving the department’s mission forward, this is an excellent and rewarding opportunity.

Under the general direction of the Director of the Filing Services Bureau, the Assistant Bureau Director will assist in the management of the Filing Services Bureau (FSB) which is comprised of the Taxpayer Services Center and Correspondence, Analysis, Support and Education sections. FSB is the first point of contact for all taxpayers and their representatives to ensure California's taxpayers file timely and pay accurately; providing excellent customer service in tax filing assistance and account resolution via telephone assistance, correspondence, and live chat regarding Personal Income Tax, Business Entity and other programs. FSB is also responsible for providing education and outreach, audit, technical, analytical, educational, and contact center support to all bureau staff, other departmental staff, and external customers.

The Assistant Director of this bureau will act in an advisory capacity to the department's Executive Officer, Governance Council and Division Chiefs making recommendations on policies, strategies and procedures related to improving and expanding the filing services provided to our internal and external customers; such as, expanding self-service options, business process improvements, Contact Center Platform strategies, and expanding one-and-done services, including assisting the department's voluntary and involuntary compliance efforts; and playing a key role in the department’s ongoing efforts of modernizing its tax systems and processes.

Position exists in the Correspondence, Analysis, Support and Education Section (CASES) area of the Filing Services Bureau.

Additional positions may become available (ERPA 2627-00062).

You will find additional information about the job in the Duty Statement .

Position Details

Job Code #: JC-530815

Position #(s): 564-728-4346-XXX

Working Title: Administrator IV

Classification: ADMINISTRATOR IV FRANCHISE TAX BOARD

$11,285.00 - $13,457.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under \"Minimum Requirements\".

• Experience and knowledge in contact center management and optimization with contact volumes over 2-3 million per year.


• Demonstrated experience in leadership of multiple diverse teams that support multiple customer service-based workloads with critical and quick turnover deadlines and service level agreements


• Experience in planning and optimizing complex and varied workloads with limited resources and varied peak periods with changing priorities and constraints to maximize operational performance short term and long term.


• Experience in presenting complex and sensitive workloads and interacting with FTB stakeholders and overseers.


• Experience in building and fostering positive enterprise-wide relationships that promote shared operational goals and results


• Ability to recognize and evaluate new tax laws, rules and/or regulations that could impact the Filing Division and department.


• Ability to create a work environment with multiple layers of leadership that encourages creative thinking, seeks innovative solutions to problems, values diverse staff and teams, empowers collaboration, and seeks efficient and effective processes and programs.


• Ability to gain and maintain the confidence of others to promote staff morale and improve working relationships with staff, peers and others.


• Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action.


• Skilled change agent who can effectively lead and motivate staff through changes as well as adapt management styles as situations demand.


• Knowledge of departmental tax programs, operations, processes, public service objectives and compliance programs


• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise


• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Etta SoRelle / FDHT

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/18/2026