FileMaker Solutions Architect & Customer Success Lead

Apple Inc.; West Chicago (IL); On-site; USD 113,000 - 170,000; Full time

Benefits offered by this job

Discretionary bonuses or commissions

Relocation assistance

Employee stock purchase plan

Tuition reimbursement

Job summary

Claris, an Apple company, is seeking a seasoned Professional Services Engineer to design, build, and modernize FileMaker solutions while engaging directly with customers and partners. You will lead development, advise on architecture, and contribute to the developer ecosystem across projects ranging from discovery to multi-month implementations.

You will stay current with platform capabilities, including AI integrations, and collaborate with Product and Engineering teams to deliver tailored

Qualifications

• 7+ years of experience designing, developing, deploying, and maintaining FileMaker solutions.
• Strong knowledge of FileMaker solution architecture, data modeling, scripting, layouts, integrations, security, testing, and deployment.
• Experience gathering business requirements and translating them into reliable technical solutions.
• Experience working directly with customers, partners, developers, or other external technical stakeholders.
• Ability to lead projects through the complete software development lifecycle.
• Strong written and verbal communication skills.
• Strong commitment to solution quality, testing, documentation, and long‑term maintainability.

Responsibilities

• Support the Head of Professional Services as a flexible technical resource across projects, teams, customers, and stakeholders.
• Serve as a primary point of contact for companies testing or evaluating new Claris and FileMaker products.
• Answer technical questions, resolve issues, and build trusted relationships with external developers and engineers.
• Consult directly with customers across engagements ranging from short discovery phases to large, multi‑month solution builds.
• Collaborate with Claris partners, customers, and Engineering teams to design and deliver tailored FileMaker solutions.
• Lead the full development lifecycle for internal FileMaker solutions, including requirements gathering, solution architecture, development, testing, deployment, documentation, and ongoing maintenance.
• Support the migration and modernization of legacy systems by standardizing workflows, improving reliability, and applying current platform capabilities.
• Champion robust testing practices and maintain clear, accurate documentation across solutions and systems.
• Monitor community and developer activity, identify recurring issues, and share actionable insights with Professional Services, Product, and Engineering.
• Help grow and maintain a healthy, knowledgeable, and engaged developer ecosystem around Claris products and services.
• Stay current with the latest Claris platform capabilities, including AI integrations and recent FileMaker releases.
• Contribute customer, developer, and technical feedback that may help inform the future direction of the FileMaker platform.
• Participate in daily standups and help establish clear development practices and standards across a dynamic, project-based team.

Skills

FileMaker development

Solution architecture

Customer-facing engineering

Scripting and data modeling

Communication skills

Project leadership

Education

Bachelor's degree or equivalent in CS/Engineering/IS

Tools

APIs

Web services

Cloud platforms

Job description

Claris, an Apple company, is seeking a seasoned Professional Services Engineer to design, build, and modernize FileMaker solutions while engaging directly with customers and partners. You will lead development, advise on architecture, and contribute to the developer ecosystem across projects ranging from discovery to multi-month implementations.

You will stay current with platform capabilities, including AI integrations, and collaborate with Product and Engineering teams to deliver tailored