FIFA (W2) CSR - 1700

Inktel Contact Center Solutions; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

United States Digital Space LLC is hiring Customer Service Representatives to provide WORLD CLASS support from home. Compensation includes training at $17.00/hr and production at $17/hr. This is a virtual, home-based position with the required dedicated workspace and equipment.

Representatives will handle inbound calls, receive training on client information and systems, and use a CRM tool to track interactions and issue replacements. A customer-focused, professional approach is essential.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Ability to multitask while interacting with customers and using applications.
• Experience in customer service or troubleshooting is preferred.

Responsibilities

• Handle inbound calls from customers from a home office.
• Research inquiries and document interactions in the CRM system; provide replacements as needed.
• Offer support and solutions per company policies and product knowledge.

Skills

Interpersonal skills

Verbal communication

Multitasking

Customer service

Active listening

Tools

CRM software

Job description

DescriptionWe're HIRING Customer Service Reps. who can provide WORLD CLASS Customer Service.

Compensation: Training $17.00/hr Production $17/hr.

Each CSR will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

Must also be able to establish a designated work space, free from noise and distractions, to handle incoming phone calls.

Reps. will be responsible for answering incoming calls from clients. Training will be provided on client information and systems used. (Eligible for training pay!)

Job Responsibilities

This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Strong desire to be helpful and take ownership to resolve customer situationsTroubleshoot technical issues that are related to products not working as expectedProvided customer relationship management tool to research inquiries, document customer interactions, and issue replacementsReceive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems

Answer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesMaintain required product knowledge to deliver best in class service

Qualifications

Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammarAbility to explain complex, step-by-step processes to customers over the phonePrior customer service/troubleshooting experience preferredAbility to multitask by reading, typing, and navigating through applications while speaking with customersMust be able to communicate effectively with customers, management, and co-workerExhibit a positive attitude and bring enthusiasm to work each and every dayProven record of great attendance and demonstrated skills as a team player

TECHNOLOGY REQUIREMENTS:Minimum PC RequirementsCPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here:
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo BinauralHeadset(Headband + Boom) with Tough Case and JPL BL-053+P
• JPL USB 2.0 universal bottom lead with volume and mute function
• OR
• High grade USB noise cancelling headphone available on Amazon or any other retailer
• Camera Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.
• Dual monitors required on client program

Minimum Software Requirements

Google Chrome Latest version of Google Chrome for Windows Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed

• Hard-wired connection (no wireless)
• Minimum 25 Mpbs download / Minimum 6 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

120 milliseconds (ms) Originally posted on Himalayas