Warranty Service Technician

Harlan Global Manufacturing, LLC; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity for hands-on field exposure

Cross-functional experience across service, production, and engineering

Growth potential within the company

Job summary

Harlan Global Manufacturing, LLC in Kansas City is looking for a skilled Warranty Service Technician to diagnose and resolve warranty-related issues both remotely and on-site. This role involves engaging with customers, troubleshooting mechanical problems, and supporting production activities. Ideal candidates will have strong mechanical skills and experience in warranty processing or customer support. The position offers growth opportunities within a dynamic manufacturing environment.

Qualifications

• Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing.
• Experience with warranty processing, field service, or customer support preferred.
• Ability to read and interpret technical drawings, schematics, and manuals.

Responsibilities

• Diagnose warranty issues remotely and determine appropriate solutions.
• Travel to customer sites for troubleshooting and repairs.
• Maintain warranty paperwork and service records accurately.

Skills

Mechanical troubleshooting and problem‑solving

Strong customer service and communication skills

Attention to detail and accuracy in documentation

Ability to work independently

Education

High school diploma or equivalent

Technical certification or associate degree

Tools

Basic computer systems

Job description

Job Title: Warranty Service Technician
Company: Harlan Global Manufacturing
Start Date: July 2026
Location: 27 Stanley Road, Kansas City, Kansas 66115
Department: Production / Assembly / Warranty

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem‑solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

• Warranty Support & Customer Service
  • Serve as direct contact for customer warranty inquiries via phone and email.
  • Diagnose mechanical and product issues remotely and determine appropriate solutions.
  • Coordinate warranty claims, repairs, and replacements in a timely manner.
  • Ensure high levels of customer satisfaction through professional and responsive communication.
• Field Service & Travel
  • Travel to customer sites to troubleshoot, diagnose, and repair warranty‑related issues.
  • Perform on‑site inspections, repairs, and adjustments to equipment.
  • Document service visits, findings, and corrective actions.
  • Represent the company professionally while on‑site with customers.
  • Travel as required based on business needs (no more than 30% travel).
• Warranty Documentation & Administration
  • Complete and maintain accurate warranty paperwork and service records.
  • Track warranty claims, root causes, and resolutions for reporting and continuous improvement.
  • Collaborate with engineering and production teams to identify recurring issues.

Additional Responsibilities (during downtime on Warranty service)

• Technical & Mechanical Work
  • Troubleshoot, repair, and rebuild company products and components.
  • Perform hands‑on mechanical work including disassembly, inspection, repair, and reassembly.
  • Assist in product testing and validation as needed.
• Production & Assembly Support
  • Work on the production and assembly line during peak demand or as needed.
  • Ensure adherence to quality standards and safety procedures.
  • Support cross‑functional teams to meet production goals.
• Process Improvement & Documentation
  • Develop and update work instructions for assembly, repair, and service procedures.
  • Recommend improvements to product design, manufacturability, and serviceability.
  • Assist in training team members on repair techniques and best practices.

Why Join Harlan Global Manufacturing?

• Opportunity to work in a hands‑on, impactful role with field exposure.
• Cross‑functional experience across service, production, and engineering.
• Growth potential within a dynamic manufacturing environment.

Requirements

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred.
• Strong mechanical aptitude with hands‑on experience in assembly, repair, or manufacturing.
• Experience with warranty processing, field service, or customer support preferred.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Ability and willingness to travel to customer sites as needed.
• Valid driver’s license and ability to meet company driving requirements.
• Proficiency with basic computer systems and documentation tools.
• Excellent communication and interpersonal skills.

Skills & Competencies

• Mechanical troubleshooting and problem‑solving.
• Strong customer service and communication skills.
• Attention to detail and accuracy in documentation.
• Ability to work independently in the field and collaboratively in a team environment.
• Adaptability in a fast‑paced, hands‑on environment.

Work Environment

• Combination of office, shop floor, production line, and customer site environments.
• Travel to customer locations may be required.
• May require lifting, standing, and use of hand and power tools.
• Use of appropriate personal protective equipment (PPE) required.