Assistant Customer Service Representative

KB Home; Manvel (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits

Job summary

KB Home in Texas seeks an Assistant Customer Service Representative to support scheduling subcontractors, evaluating workmanship, and processing warranty claims within 7 days. The role also includes homeowner orientations and periodic follow-ups, with supervision of larger projects to maintain KB Home's quality standards and on-schedule delivery.

This temporary position offers full benefits and runs through December 31, 2026.

Qualifications

• Experience in customer service within homebuilding or construction preferred.
• Ability to coordinate scheduling and track warranty claims within 7 days.
• Capable of homeowner orientations and periodic follow-ups.
• Strong communication with subcontractors to ensure quality and on-time completion.

Responsibilities

• Assist Customer Service Representative with scheduling, evaluating, and resolving warranty claims.
• Assist with completing warranty claims within 7 days.
• Hold subcontractors accountable for workmanship and completion of repairs.
• Manage CSI for assigned communities, including active and closed-out communities.
• Maintain a CSI score of 98% or above.
• Deliver homeowner orientations and follow-up visits at designated times.

Skills

Customer service

Scheduling coordination

Warranty processing

Quality supervision

Job description

About KB Home

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don't just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.

The Opportunity

The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Assistant Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times. They will also be required to supervise larger jobs to ensure contractors complete the job to our quality standards and on schedule.

NOTE: This is a temporary position offering full benefits, with the anticipated duration through December 31, 2026.

Key Responsibilities

Warranty Claim Processing

• Assist Customer Service Representative with scheduling, evaluating, and resolving warranty claims to ensure customer satisfaction.
• Assist Customer Service Representative with completing warranty claims within 7 days.
• Hold subcontractors accountable for workmanship and completion of warranty-related repairs.
• Manage CSI for assigned communities, including active and closed-out communities.
• Continually strive for superior CSI rankings within the market.
• Maintain a CSI score of 98% or above.

Homeowner Communication

• Deliver homeowner orientations to ensure a positive transition into the new home.
• Explain KB Home's Limited Warranty program to homeowners.
• Assist Customer Service Representative with scheduling and completing post-close visits at 10 days, 30 days, 6 months, 11