Field VoIP & Network Installation Technician

Culture Fits LLC

Lewisville (TX)

On-site

USD 28,000 - 39,000

Full time

10 hours ago

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Benefits offered by this job

401(k) with employer matching

Medical insurance

Vision insurance

Supplemental insurance

Paid Time Off

Job summary

Culture Fits LLC seeks an Installation Technician in Lewisville, TX to install and support business VoIP phone systems, network equipment, and related infrastructure. This hands-on, customer-facing role involves field work, troubleshooting, and direct customer interaction.

The ideal candidate has 2–3 years in networking/VoIP and will handle DNS, DHCP, TCP/IP, and basic routing. A valid driver’s license and willingness to travel are required; benefits include 401(k) matching, health options, and

Qualifications

2–3 years of networking, VoIP, technical support, installation, or related experience.
Education or technical training in networking and troubleshooting may be considered in place of experience.
Understanding of DNS, DHCP, TCP/IP, port forwarding, LANs, routers, firewalls, and basic routing/switching.
Ability to troubleshoot networks and identify connectivity or configuration issues.
Valid, unrestricted driver's license required.
Willingness to travel for customer installations, including overnight and out-of-town assignments.

Responsibilities

Install, configure, and maintain business VoIP phone systems.
Perform onsite installations with a focus on accuracy, organization, and customer experience.
Handle onsite cabling for VoIP phones and related equipment as needed.
Assist with deployment and configuration of routers, switches, and other network equipment.
Develop hands-on experience with networking technologies, including MikroTik.
Troubleshoot VoIP, connectivity, and network issues during and after installations.
Travel to customer locations for installations, maintenance, and technical support.
Serve as a professional technical point of contact while onsite with customers.
Train customer staff on their new phone system following installation.
Respond to technical issues by phone, email, and ticketing system.
Troubleshoot customer network and VoIP issues and work toward timely resolution.
Assist with customer router and network configuration and maintenance.
Participate in the on-call rotation as needed.
Thoroughly document installations, configurations, troubleshooting steps, and resolutions.
Keep customer and project information accurate and current.
Collaborate with other technicians and share technical knowledge.
Identify opportunities to improve installation processes and customer support.
Manage multiple projects and priorities while maintaining attention to detail.