Field Vehicle Condition Inspector

ACV Auctions; Bourne (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Disability & Life Insurance

Dental & Vision

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions in Bourne, MA is seeking an enthusiastic Inspector to join our growing team. You will inspect vehicles at dealerships and other sites, document condition, and help our customers by providing clear, actionable reports and cost estimates.

The role emphasizes independent, meticulous work with strong communication as you partner with managers and inspectors to ensure client satisfaction and accurate listings on our digital marketplace.

Qualifications

• 1 year experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Resourceful and innovative problem solving abilities.
• Capable of working independently with minimal supervision in a team.
• Strong communication to understand customer needs.
• Valid driver’s license and insured vehicle required.
• Knowledge of system capabilities and relevant software/web apps.
• Physical stamina for standing, lifting up to 25 lbs, bending, squatting.
• Ability to drive both manual and automatic transmissions.
• Vision adequate to spot defects on/under vehicles.

Responsibilities

• Actively support efforts to improve the customer experience.
• Inspect vehicles at dealerships, auctions, and off-lease sites for damage and mechanical issues.
• Prepare reports of vehicle condition and related cost estimates.
• Assist sales by upselling or cross-selling services and products.
• Interface with dealers to ensure client satisfaction and build relationships.
• Travel to dealerships and homes to perform inspections and write reports.
• Capture photos and upload them to the image server via company phone.
• List inspected vehicles on ACV Auctions platform for bidding/purchase.
• Sign up independent dealerships as buyers on the platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Independent work

Attention to detail

English proficiency

Manual labor

Driving

Reading & writing

Vehicle knowledge

Tools

Smartphone usage

ACV platform

Web-based applications

Job description

ACV Auctions in Bourne, MA is seeking an enthusiastic Inspector to join our growing team. You will inspect vehicles at dealerships and other sites, document condition, and help our customers by providing clear, actionable reports and cost estimates.

The role emphasizes independent, meticulous work with strong communication as you partner with managers and inspectors to ensure client satisfaction and accurate listings on our digital marketplace.