Field Upgrade Engineer

Motorola Solutions; United States; Remote; USD 65,000 - 132,000; Full time

Job summary

An established industry player is seeking a skilled Technical Engineer to join their dynamic team. This role focuses on enhancing mission-critical communication systems, ensuring customer satisfaction through effective presentations and upgrade planning. With a commitment to innovation, the company provides a collaborative environment where your expertise in radio communication and networking will directly contribute to public safety. If you're passionate about technology and eager to make a difference, this opportunity offers a pathway to a rewarding career with competitive compensation and benefits.

Benefits

Health plans

401K

Paid holidays

PTO

Stock purchase

Parental leave

Incentives

Qualifications

• 3+ years of experience in Technical or Engineering fields.
• Ability to present complex topics to non-technical audiences.

Responsibilities

• Conduct customer presentations and upgrade planning.
• Perform live system upgrades and update documentation.

Skills

Radio communication systems

IP networking

Network design methodologies

CompTIA Network+

CCNA

Excellent communication skills

Self-motivated

Education

Bachelor's degree in Engineering or related field

Tools

Juniper

Cisco

Nokia/Alcatel

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge, and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Our Company has an outstanding track record of success and strives to build long-term relationships with our customers. Customer satisfaction is a priority, and we aim to build a trusted advisor relationship with every customer.

The customer upgrade team includes Project Management, Field Engineering, and Field Support personnel working together in a high-performance culture, often with demanding cycle times and high customer expectations because we are working on mission-critical communication systems.

Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services, some of our customer’s mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission, supplementing our traditional core voice and narrow-band data networks.

Responsibilities

• Customer presentations
• Possible upgrade equipment staging
• Upgrade planning for field activities
• Update system documentation
• Live system upgrades

Knowledge/Skills

• Experience/knowledge in radio communication systems
• Good understanding and working knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Certifications such as CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA, or similar
• Experience working directly with end-user customers (preferred)
• Excellent communication skills and ability to present complex topics to non-technical audiences
• Self-motivated with ability to focus under pressure

Preferred Experience

• Experience with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon
• Knowledge of switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, LDP)
• Experience with line-of-sight microwave propagation

Travel may be 50-75% for upgrade projects.

Compensation

Base Salary Range: $65,900 - $131,800. The actual offer depends on experience and skills.

Basic Requirements

• At least 3 years of experience in Technical or Engineering fields
• Ability to obtain background clearance
• Legal authorization to work in the U.S. (no sponsorship available)

Additional Information

Travel: Under 25%

Position Type: Experienced

Benefits include incentives, health plans, 401K, paid holidays, PTO, stock purchase, parental leave, and more.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion and are committed to providing accommodations during the recruitment process.