Field Upgrade Engineer

Motorola Solutions; Indianapolis (IN); Remote; USD 65,000 - 132,000; Full time

Job summary

Join a forward-thinking company that prioritizes safety and innovation! As part of the customer upgrade team, you will play a vital role in enhancing communication systems that keep communities safe. Your expertise in radio communication and IP networking will be essential as you engage with clients, execute system upgrades, and ensure seamless operations. This role offers a dynamic work environment where you can thrive and make a real impact. With a competitive salary and a range of benefits, this is your chance to contribute to cutting-edge technology while advancing your career in a meaningful way.

Benefits

Incentive bonuses

Medical, dental, vision

401K

Paid holidays and time off

Employee stock purchase plan

Paid parental and family leave

Qualifications

• Experience with radio communication systems and IP networking.
• Certifications like CompTIA Network+ or CCNA are preferred.
• Excellent communication skills for presenting complex topics.

Responsibilities

• Deliver customer presentations and perform equipment staging.
• Plan and execute live system upgrades.
• Update system documentation regularly.

Skills

Radio communication systems

IP networking

Network design

Troubleshooting (Ethernet, TCP/IP)

Excellent communication skills

Self-motivated

Education

Minimum 3 years of experience in technical or engineering fields

Tools

CompTIA Network+

Juniper JNCIA-Junos

Cisco

Nokia/Alcatel

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We assist firefighters in seeing around buildings and police officers in seeing around street corners. Our work is meaningful, impactful, and cutting-edge. We are the best!

Motorola Solutions is a world leader in professional mobile communications systems, with a heritage of technological innovations and a global base of installed systems. Our main business involves implementing mission-critical digital mobile communication systems for government and public safety customers.

Job Description

Our company has an outstanding track record of success and strives to build long-term relationships with our customers. Customer satisfaction is a priority, and we aim to be a trusted advisor to every customer.

The customer upgrade team includes Project Management, Field Engineering, and Field Support personnel working in a high-performance culture, often facing demanding cycle times and high customer expectations due to mission-critical communication systems.

Many of our systems are based on the APCO Project 25 standard. With data services growing, some of our customers' mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission, supplementing our traditional voice and narrow-band data networks.

Responsibilities

• Deliver customer presentations
• Perform equipment staging for upgrades (if applicable)
• Plan field activities for system upgrades
• Update system documentation
• Execute live system upgrades

Knowledge and Skills

• Experience/knowledge in radio communication systems
• Good understanding of IP networking, network design, and troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Certifications such as CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA, or similar
• Experience working directly with end-user customers (desirable)
• Excellent communication skills, capable of presenting complex topics to non-technical audiences
• Self-motivated with the ability to focus under pressure

Preferred Experience

• Experience with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon
• Knowledge of switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, LDP)
• Experience in line-of-sight microwave propagation

Travel may be 50-75% for upgrade projects.

Compensation and Benefits

Base salary range: $65,900 - $131,800. Compensation depends on experience and skills. We offer incentives, health benefits, 401K, paid holidays, generous paid time off, stock purchase plans, parental and family leave, and more.

Basic Requirements

• Minimum 3 years of experience in technical or engineering fields
• Ability to obtain necessary background clearance
• Legal authorization to work in the U.S. (no sponsorship available)

Additional Information

#LI-JM3, #LI-REMOTE

Travel: Under 25%

Relocation: None

Position: Experienced

Referral plan available

Benefits

• Incentive bonuses
• Medical, dental, vision
• 401K
• Paid holidays and time off
• Employee stock purchase plan
• Paid parental and family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion, and we are committed to providing an accessible recruiting experience. For accommodations, please complete our Reasonable Accommodations Form.