Field Upgrade Engineer

Motorola Solutions; Charlotte (NC); Remote; USD 65,000 - 132,000; Full time

Job summary

Join a forward-thinking company that prioritizes safety and innovation in communication systems. This role involves engaging with customers, presenting complex information, and executing critical upgrades in a high-performance environment. You'll work with cutting-edge technology, enhancing public safety through mission-critical communication systems. If you are passionate about making a difference and thrive under pressure, this opportunity is perfect for you. Embrace a culture that values your contributions and empowers you to excel in your career while helping to build a safer future for communities.

Benefits

Incentive bonus plans

Medical, dental, vision benefits

401K

Paid holidays and generous paid time off

Employee stock purchase plan

Paid parental and family leave

Qualifications

• Minimum 3 years of experience in technical or engineering fields.
• Ability to obtain background clearance for government clients.

Responsibilities

• Conduct customer presentations and upgrade planning.
• Execute live system upgrades and update documentation.

Skills

Experience in radio communication systems

IP networking knowledge

CompTIA Network+ certification

Excellent communication skills

Self-motivated under pressure

Education

Bachelor's degree in a technical field

Tools

Juniper

Cisco

Nokia/Alcatel

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge, and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in professional mobile communications systems with a heritage of technological innovations and a global installed base. Our main business involves implementing mission-critical digital mobile communication systems for government and public safety customers.

Job Description

Our company has an outstanding track record of success and strives to build long-term relationships with our customers. Customer satisfaction is a priority, and we aim to be a trusted advisor to every customer.

The customer upgrade team includes Project Management, Field Engineering, and Field Support personnel working in a high-performance culture, often with demanding timelines and high customer expectations, as we work on mission-critical communication systems.

Many of our systems are based on the APCO Project 25 communication standard. With the growth of data services, some customer networks are being enhanced with LTE infrastructure for applications like live mobile video transmission, supplementing traditional voice and narrow-band data networks.

Responsibilities

• Customer presentations
• Possible upgrade equipment staging
• Upgrade planning for field activities
• Updating system documentation
• Executing live system upgrades

Required Skills and Knowledge

• Experience/knowledge in radio communication systems
• Good understanding of IP networking, network design, and troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Certifications such as CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA, or similar
• Experience working directly with end-user customers (desirable)
• Excellent communication skills for presenting complex topics to non-technical audiences
• Self-motivated and able to maintain focus under pressure

Preferred Experience

• Experience with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon
• Knowledge of switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, LDP)
• Experience with microwave line-of-sight propagation

Travel may be required up to 75% for upgrade projects.

Salary Range

$65,900 - $131,800, depending on experience and skills.

Basic Requirements

• Minimum 3 years of experience in technical or engineering fields
• Ability to obtain background clearance for government clients
• Legal authorization to work in the U.S. indefinitely (no sponsorship available)

Additional Information

#LI-JM3

#LI-REMOTE

Travel: Under 25%

Relocation: None

Position Type: Experienced

Referral Payment Plan: Yes

Benefits

• Incentive bonus plans
• Medical, dental, vision benefits
• 401K
• Paid holidays and generous paid time off
• Employee stock purchase plan
• Paid parental and family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

We foster an inclusive, community-focused culture, empowering our employees to be their authentic selves and do their best work for a safer world. If you believe you'd be a great addition but don't meet all preferred skills, we encourage you to apply and share why.

We are committed to accessible recruiting. To request accommodations, please complete our Reasonable Accommodations Form.