Field Trip & Transport Coordinator

Zūm; Shawnee (KS); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Wellness programs

Paid vacation

Job summary

Zūm is seeking a detail-oriented customer service specialist in Shawnee, KS to manage field trip and charter orders, provide pricing, and coordinate with drivers and dispatchers. This role emphasizes accuracy, timely communication, and strong data entry in a fast-paced environment.

Ideal candidates have 3–5 years of customer service experience, proficiency in Microsoft Office, and excellent organizational skills. Competitive hourly pay and benefits are included.

Qualifications

• High school diploma or equivalent required; college courses preferred.
• 3–5 years of experience in a customer service environment.
• Strong customer service and data entry skills; proficient computer use.

Responsibilities

• Take field trip or Charter business orders via email or phone.
• Provide accurate pricing information to customers.
• Enter and record trips into the company database.
• Determine map routes, assign driver coverage, and share trip details.
• Generate trip reports for Location management or others.
• Communicate with customers, invoice trips, and track payments.
• Handle Accounts Receivable/Payable and Payroll related to trips.
• Perform general office duties and administrative tasks.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Data entry

Microsoft Office

Verbal communication

Organized

Education

High school diploma

Tools

Microsoft Office

Job description

Zūm is seeking a detail-oriented customer service specialist in Shawnee, KS to manage field trip and charter orders, provide pricing, and coordinate with drivers and dispatchers. This role emphasizes accuracy, timely communication, and strong data entry in a fast-paced environment.

Ideal candidates have 3–5 years of customer service experience, proficiency in Microsoft Office, and excellent organizational skills. Competitive hourly pay and benefits are included.