Field Training Manager – Design Consultant Coach

3 Day Blinds (Sales); Minneapolis (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Mileage Reimbursement

Medical, dental, vision insurance

401(k) with employer matching

Disability insurance

Life and AD&D insurance

Paid parental leave (6 weeks)

Employee discounts

Job summary

3 Day Blinds is seeking an experienced Training Coach to mentor new Design Consultants and support veteran DCs through ride-alongs and hands-on coaching. You will reinforce product knowledge, processes, and resources while partnering with district leadership and the Training Department to drive excellence.

Preferred candidates have 2+ years in retail or in-home sales support, a related 2-year degree, and familiarity with window treatment products.

Qualifications

• High school diploma or equivalent required.
• Associates degree or related discipline preferred.
• 2 years of facilitate training experience preferred.
• 2-5 years of retail or in-home sales support experience preferred.
• Experience within window treatment industry preferred.

Responsibilities

• Provide coaching to new DCs on ride-alongs and offer actionable feedback.
• Review training items and coach on appointment opportunities.
• Assist new DCs with reviewing client invoices to catch errors before production.
• Verify accuracy of window measurements during ride-alongs.
• Provide the DSM with timely written and verbal feedback on field issues.
• Help instill good habits like time management and prompt communication.
• Investigate causes of DC errors and coach accordingly in team meetings.
• Coordinate measuring workshops with Training/Installed Services departments.
• Present product updates in team meetings as required by Training Department.
• Coordinate installer ride-alongs with new hires during training.
• Live our Core Values to Delight customers.
• Travel up to 50–60% for candidates based in Minneapolis area.

Skills

Customer service

Coaching

Training delivery

Time management

Communication skills

Team player

Detail oriented

Travel readiness

Education

High school diploma or equivalent

Associates degree or related discipline preferred

Tools

MS Word

Outlook

Job description

3 Day Blinds is seeking an experienced Training Coach to mentor new Design Consultants and support veteran DCs through ride-alongs and hands-on coaching. You will reinforce product knowledge, processes, and resources while partnering with district leadership and the Training Department to drive excellence.

Preferred candidates have 2+ years in retail or in-home sales support, a related 2-year degree, and familiarity with window treatment products.