Field Training & Change Leader

IRB USA Inspire Resources; California; Hybrid; USD 77,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO + paid holidays

Annual bonus program

Job summary

IRB USA Inspire Resources seeks a Field Training Manager to lead national and regional training initiatives across Dunkin’ brand locations. You will partner with Field Operations, Franchisees, and Above Restaurant Leaders to drive adoption of training principles and ensure consistent delivery of content.

You will facilitate virtual and in-person trainings, use project management tools, and diagnose root causes of knowledge gaps, collaborating with cross-functional teams. 75% travel is required.

Qualifications

• Bachelor’s Degree or equivalent in restaurant/retail management with training or HR experience.
• 5–7 years in restaurant/retail training, operations, or multi-unit management.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Lead training for new initiatives including product rollouts and guest service programs.
• Deliver virtual and in-person trainings using adult learning principles.
• Coordinate with cross-functional teams to diagnose knowledge gaps and develop solutions.
• Present content at regional meetings to Above Restaurant Leaders.
• Manage projects with risk, change, and quality controls.

Skills

Adult learning

Training delivery

Project management

Relationship building

MS Office

Education

Bachelor’s Degree

Tools

MS Office Suite

Job description

IRB USA Inspire Resources seeks a Field Training Manager to lead national and regional training initiatives across Dunkin’ brand locations. You will partner with Field Operations, Franchisees, and Above Restaurant Leaders to drive adoption of training principles and ensure consistent delivery of content.

You will facilitate virtual and in-person trainings, use project management tools, and diagnose root causes of knowledge gaps, collaborating with cross-functional teams. 75% travel is required.