Field Trainer & Technical Support Specialist (75% Travel)

Pentair Management Company; Burr Ridge (IL); On-site; USD 61,000 - 114,000; Full time

Job summary

Pentair is seeking a Trainer and Technical Support Representative for the Burr Ridge, IL area to train equipment owners and service providers and to ensure high standards of customer satisfaction. You will travel up to 75% on short notice and document procedures and training results.

You will also support hydra-stop teams, manage training equipment, and report progress while collaborating across engineering, production, and quality functions to drive improvements.

Qualifications

• Three years of potable water distribution system maintenance and repair experience preferred, with exposure to contractors and municipalities.
• Prior experience with line tapping, line stopping, and valve insertion installation processes preferred.
• Strong organization skills, ability to prioritize and manage multiple concurrent tasks with minimal supervision.
• Excellent written and oral communication skills required.
• Exceptional listening skills are essential.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Effective time management skills and ability to meet deadlines.
• Ability to communicate effectively with customers.
• Ability to lift 75 lbs.
• Ability to climb ladders.

Responsibilities

• Provide training and technical support to equipment owners and service provider network.
• Travel up to 75% of the time and on short notice.
• Follow standard training methods.
• Document written procedures and training reports.
• Provide training for Hydra-Stop commercial team members.
• Manage, maintain, and schedule demonstration and training equipment.
• Meet and exceed individual goals and objectives.
• Timely distribution of leads generated through training efforts.
• Daily and weekly reporting of activities and schedules.
• Abide by on-the-job site safety requirements.
• Provide cross-functional support to Hydra-Stop engineering, production, and quality functions as requested.
• Complete Special Projects as requested.

Skills

Organizational skills

Communication skills

Active listening

Time management

Customer communication

Proficiency with Microsoft Office

Ability to lift 75 lbs

Climb ladders

Clear written and verbal communication

Tools

Microsoft Office Suite

Job description

Pentair is seeking a Trainer and Technical Support Representative for the Burr Ridge, IL area to train equipment owners and service providers and to ensure high standards of customer satisfaction. You will travel up to 75% on short notice and document procedures and training results.

You will also support hydra-stop teams, manage training equipment, and report progress while collaborating across engineering, production, and quality functions to drive improvements.