Trainer & Technical Support Representative

Pentair; Illinois; On-site; USD 61,000 - 114,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee stock purchase program

Disability benefits

Life insurance

Parental leave

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Pentair is seeking a Trainer and Technical Support Representative to join our Burr Ridge, IL team. You will develop owner and service provider competency in installing Hydra-Stop products and maintaining equipment, driving customer satisfaction and advocacy.

You will train equipment owners and service networks, travel up to 75% on short notice, document procedures, and provide cross-functional support to engineering, production and quality teams.

Qualifications

• Three years of potable water distribution system maintenance and repair experience preferred.
• Experience with line tapping, line stopping, and valve insertion installation preferred.
• Strong organization skills and ability to manage multiple tasks with minimal supervision.
• Excellent written and oral communication skills.
• Ability to lift 75 lbs and climb ladders.

Responsibilities

• Provide training and technical support to equipment owners and service provider network.
• Travel up to 75% of the time and on short notice.
• Follow standard training methods and document procedures with training reports.
• Provide training for Hydra-Stop commercial team members.
• Manage, maintain, and schedule demonstration and training equipment.
• Meet and exceed individual goals and objectives.

Skills

Training

Technical support

Communication

Time management

Safety compliance

Documentation

Cross-functional

Tools

Microsoft Office

Job description

Job Description

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

Job Description

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Trainer and Technical Support Representative to join our Burr Ridge, IL team. You will develop equipment owner and service provider competency in installing Hydra-Stop products and maintaining Hydra-Stop equipment to help ensure customer satisfaction and build customer advocacy.

You Will

• Provide training and technical support to equipment owners and service provider network.
• Travel up to 75% of the time and on short notice.
• Follow standard training methods.
• Document written procedures and training reports.
• Provide training for Hydra-Stop commercial team members.
• Manage, maintain, and schedule demonstration and training equipment.
• Meet and exceed individual goals and objectives.
• Timely distribution of leads generated through training efforts.
• Daily and weekly reporting of activities and schedules
• Abide by on-the-job site safety requirements.
• Provide cross-functional support to Hydra-Stop engineering, production, and quality functions as requested.
• Complete Special Projects as requested.

Key Qualifications

• Three years of potable water distribution system maintenance and repair experience preferred, with exposure to contractors and municipalities.
• Prior experience with line tapping, line stopping, and valve insertion installation processes preferred.
• Strong organization skills, ability to prioritize and manage multiple concurrent tasks with minimal supervision.
• Excellent written and oral communication skills required.
• Exceptional listening skills are essential.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Effective time management skills and ability to meet deadlines.
• Ability to communicate effectively with customers.
• Ability to lift 75 lbs.
• Ability to climb ladders.

Compensation

For this full-time position working at this location, the anticipated annualized base pay range will be from $61200 - $113600 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.

Benefits

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.