Field Trainer Specialist

WOW Carwash, LLC.; Las Vegas (NV); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Advancement opportunities

401(k) with Employer match

Medical and dental plans

Short and long-term disability plans

Fitness reimbursement

Free car washes

Job summary

WOW Carwash, LLC. is seeking a Field Trainer to deliver engaging training across multiple locations, including classroom, virtual, and hands-on sessions.

You will reinforce WOW culture, coach new hires, and ensure site curricula are completed while maintaining high operational standards. Ideal candidates bring 3–5 years in leadership or 2+ years in training/operations, familiarity with LMS, and strong coaching skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of leadership experience in retail, hospitality, or similar customer-facing environments; or 2+ years in training/operations.
• Experience facilitating training or coaching individuals and groups, hands-on and on-the-job learning.
• Experience working across multiple locations or with multiple leaders and teams is preferred.

Responsibilities

• Deliver classroom, virtual, and hands-on training weekly.
• Coach teams and site leaders during site visits and audits.
• Align with Site Managers to guarantee completion of curriculum requirements.
• Standardize onboarding across locations to create a consistent new hire experience.
• Provide actionable course corrections and feedback to frontline staff.
• Verify digital learning completion translates to on-site behaviors.

Skills

Leadership

Coaching

Training delivery

Feedback

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

LMS

Video editing

Job description

The Field Trainer is responsible for delivering engaging, consistent, and operationally relevant training across WOW Carwash locations. This position supports new hire development, conducts regular site visits, coaches Team Members and Leaders, and audits training execution. Serving as a direct extension of the Training & Development Department, this role partners with Operations to ensure teams deliver the WOW Signature Experience while maintaining strict Operational Excellence. The ideal candidate is a proactive, organized facilitator who drives coaching commitments to completion independently.As part of our team, your duties will include: (Duties and Responsibilities)Deliver engaging classroom, virtual, and hands-on operational training weekly.Reinforce WOW Carwash culture, Core Values, Guest Experience expectations, and site standards.Guide and support new hires through their initial training and critical first 45 days.Align with Site Managers to guarantee completion of site curriculum requirements.Identify real-time learning bottlenecks and provide targeted instructional support.Standardize the onboarding journey to create an identical new hire experience company-wide.Train new hires on the Never and Always rules, including eye contact, open body language, and greeting smiles.Conduct scheduled, purposeful visits to assigned car wash locations.Evaluate operational processes, chemical prep application, and Guest-facing interactions.Introduce and reinforce new operational processes, tunnel safety protocols, and service expectations.Deliver instant, actionable course-corrections to frontline Team Members and Site Leaders.Foster strong, trusting partnerships with Site Managers and regional leadership.Gather grass-roots feedback to share directly with the Training & Development Manager.Coach teams on maximizing the Guest Experience, Team Member Experience, and tunnel throughput.Lead targeted coaching conversations based on site observations and performance gaps.Create clear, time-bound behavioral expectations for Team Members.Maintain persistent site follow-ups until all assigned action items are fully completed.Recognize outstanding operational execution and celebrate team improvements.Flag recurring or widespread training gaps requiring corporate operational support.Coach teams on needs-based Unlimited Wash Club sales scripts and on-the-spot service recovery frameworks.Review weekly completion percentages of assigned digital learning curriculums.Verify that completed digital training translates accurately to physical tunnel and pay-station behaviors.Identify common knowledge gaps and operational trends across locations.Audit new program and process rollouts to ensure execution consistency.Maintain precise, up-to-date training compliance records.Deliver structured findings and strategic training recommendations to the Training & Development Manager.Conduct visual audits of vacuum zone cleanliness, loader station organization, and overall site presentation.Along with strong Team focus, we encourage participation in problem solving, thinking outside the box, creating innovative ideas to create a healthy and productive environment.The ideal candidate for this position will possess the following traits: (Qualifications)Bachelor’s degree or equivalent experience required.3–5 years of leadership experience in retail, hospitality, or a similar customer-facing environment where coaching and leading a team are core responsibilities; OR 2+ years of experience in training, coaching, leadership, operations, or Team Member development preferred.Previous experience in a fast-paced, customer-facing environment; car wash, hospitality, retail, or service operations experience strongly preferred.Experience facilitating training or coaching individuals and groups, including hands-on and on-the-job learning.Demonstrated ability to provide constructive feedback, identify performance gaps, and follow through on action items.Previous leadership experience as a Site Manager, Trainer, or similar role is a plus.Experience working across multiple locations or with multiple leaders and teams is preferred.Familiarity with a Learning Management System (LMS) or digital training platform is a plus.Video editing and training content creation experience is a plus.Why WOW Carwash?Paid Time OffAdvancement opportunities401(k) with Employer matchMedical and dental plans for eligible Team MembersShort and long-term disability plansFitness reimbursementFree car washesPhysical demands: Prolonged periods sitting at a desk and working on a computer.Job Type: Full-time non-exemptCompensation: $60,000.00 - $70,000.00 AnnuallyOver the years, we have provided the best experiences possible to our Team Members and guests. WOW Carwash has been officially recognized as “Best Carwash in Las Vegas”, for the seven year in a row, by the Las Vegas Review Journal’s “Best of Las Vegas” awards.WOW Carwash is an equal opportunity employer and does not discriminate based on age, sex, gender, sexual orientation, disability, or any other protected class. Employment is at-will and may be terminated by either party without cause.