Manager In Training

One Southern Indiana; New Albany (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Education reimbursement $2500 annually

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid training/career path development

Free uniforms

Job summary

Tip Top Car Wash is seeking a capable supervisor to manage daily operations, mentor staff, and deliver outstanding customer service. This role coordinates shifts, oversees workflow, and supports the Site Manager in executive decisions to ensure smooth operation.

The ideal candidate will have strong communication, the ability to handle customer concerns, and comfort working outdoors in various weather conditions. Responsibilities include training and performance reviews.

Qualifications

• Excellent customer service skills to ensure optimum customer satisfaction.
• Strong ability to work flexible hours, including evenings and weekends.
• Ability to work standing for extended periods and outdoors in all weather conditions.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Provide direction to staff and supervise day-to-day tasks.
• Handle customer issues and manage conflicts.
• Monitor spending and assist with budget.
• Ensure health, safety and employment standards.

Skills

Customer service

Team leadership

Flexible hours

Standing long hours

Outdoor work

Communication skills

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!

TIP TOP CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!

We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.

Competitive Pay +Opportunity to Earn a Monthly Bonus

• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for SiteManager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Performs all other duties as requested

Additional Tasks

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

Qualifications:

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **