Market Trainer

Whistle Express Car Wash; Charlotte (NC); On-site; USD 66,000 - 118,000; Full time

Job summary

Whistle Express Car Wash is seeking a Market Trainer to deliver consistent training across all locations in the Charlotte market, focusing on onboarding and developing Operations and Maintenance teams through hands-on, in-tunnel, and on-site sessions.

You will partner with Site Managers, Market Directors, and the Training Team to roll out programs, support new site openings, and identify gaps while coaching frontline staff on tunnel operations, safety, and guest experience.

Qualifications

• 1–3 years of experience in car wash operations, tunnel operations, or maintenance.
• Strong understanding of tunnel equipment, basic troubleshooting, and wash-quality standards.
• Experience coaching or training frontline employees or leaders.
• Strong communication and facilitation skills.
• Ability to work in fast-paced outdoor environments around moving equipment.
• Valid driver’s license and ability to travel regularly within the market.

Responsibilities

• Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards.
• Lead training at high-volume locations and designated training sites.
• Complete other duties to support the market and new site openings.
• Provide coaching and troubleshooting support during stabilization periods.
• Evaluate performance trends to uncover training gaps and recommend improvements.
• Document training hours, certifications, checklists, and skill verifications.

Skills

Coaching

Facilitation

Communication

Outdoor work

Travel readiness

Tools

LMS tools

Job description

The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures.The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures.This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand.Key ResponsibilitiesTraining Delivery (Operations & Maintenance)Facilitate new hire onboarding for car wash associates, site leaders, and maintenance techniciansDeliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standardsTrain teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readinessCertify team members on SOPs, wash quality, guest experience, upselling standards, and safetyLead training at high-volume locations and designated training sitesComplete other duties as assigned to support their marketNew Site Openings & Field SupportServe as the primary trainer for market-level new site openingsDeliver pre-opening and opening-week training for all roles, including operations and maintenance basicsSupport ramp-up by reinforcing procedures, performance expectations, and equipment careProvide additional coaching and troubleshooting support during the stabilization periodCoaching & Performance DevelopmentConduct on-site visits to evaluate skill levels, observe wash quality, and reinforce trainingProvide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptimePartner with Site Managers and DMs on onboarding plans, action plans, and development plansMentor high-potential employees to prepare them for leadership rolesExecution of Company PrioritiesWork closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updatesEnsure all training content is delivered accurately and consistently across the marketSupport pilot programs and provide feedback based on real-world implementationCommunicate implementation challenges and successes from the field back to training leadershipTraining Quality, Documentation & ComplianceDocument training hours, certifications, checklists, and skill verificationsMaintain training logs and ensure compliance with company training requirementsPerform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelinesProvide feedback to instructional designers to improve job aids, SOPs, and training materialsTraining Gap IdentificationEvaluate performance trends to uncover training gaps at the site, team, or regional levelGather feedback from Market Leaders, Maintenance teams, and site teamsRecommend targeted training solutions and improvementsSupport corrective action plans where skill or knowledge gaps affect safety, uptime, or guest experienceQualificationsRequired1–3 years of experience in car wash operations, tunnel operations, or maintenanceStrong understanding of tunnel equipment, basic troubleshooting, and wash-quality standardsExperience coaching or training frontline employees or leadersStrong communication and facilitation skillsAbility to work in fast-paced outdoor environments around moving equipmentValid driver’s license and ability to travel regularly within the marketPreferredExperience as Site Manager, Assistant Site Manager, Market Technician, or similar roleExperience training or instructing in a field environmentFamiliarity with chemical systems, preventative maintenance routines, or tunnel safety protocolsExperience using LMS tools, digital training programs, or SOP systemsBilingual (if relevant to market)Success Factors / CompetenciesStrong operational and equipment understandingAbility to teach complex tunnel processes simply and practicallyHands-on coaching style with high credibility in the fieldCommitment to safety and uptime standardsStrong relationship-building with Market and Maintenance leadershipOrganized, proactive, detail-orientedPassion for developing people and enhancing field performancePhysical & Work Environment RequirementsComfortable working outdoors in varying weather conditionsAbility to work inside tunnel and equipment rooms around moving and automated machineryAbility to lift 40 lbs, bend, stoop, and stand for extended periodsFrequent travel between sites; occasional out-of-market travelBase Pay Range$66,300.00 - $118,400.00