Field Trainer & Provider Education Specialist

Acentra Health; Rock Springs (WY); Hybrid; USD 50,640 - 57,000; Full time

Job summary

Acentra Health is seeking a Field Representative & Trainer to foster positive provider relations and elevate customer service. You will educate providers on Medicaid rules, drive quality improvement, and conduct on-site visits, workshops, and webinars across Wyoming.

The role is hybrid with residency in Wyoming; candidates in Cheyenne or surrounding areas are preferred to enable office presence and field work. Requires healthcare experience and training delivery skills.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum of 3 years of experience in provider relations/education or customer service
• Prior experience in healthcare provider networks, insurance or Medicaid rules and regulations
• Proficient in creating and delivering educational training courses
• Strong organizational and time management skills, with the ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment
• Must have reliable transportation for field work

Responsibilities

• Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources
• Provide support to staff and providers for issues requiring extensive research and resolution skills
• Conduct provider education to promote provider claims correction on their first response
• Work with provider networks through knowledge of Medicaid rules and regulations
• Support Medicaid providers, assisting them with resolution of billing issues, policy questions and other issues relevant to the program
• Collaborate with cross-functional teams to address provider inquiries and maintain service quality in alignment with contract requirements
• Deliver in-person training to providers across Wyoming using in-person, instructor-led training seminars, and on-site provider visits
• Read, understand, and adhere to all corporate policies including HIPAA and its Rules

Skills

Public speaking

Training delivery

Customer service

Organizational skills

Spanish language

Education

High school diploma or equivalent

Bachelor's degree in communication or education

Tools

Microsoft Word

Excel

PowerPoint

Adobe

Outlook

Job description

Acentra Health is seeking a Field Representative & Trainer to foster positive provider relations and elevate customer service. You will educate providers on Medicaid rules, drive quality improvement, and conduct on-site visits, workshops, and webinars across Wyoming.

The role is hybrid with residency in Wyoming; candidates in Cheyenne or surrounding areas are preferred to enable office presence and field work. Requires healthcare experience and training delivery skills.