Manager, Field Training

GoTo Foods; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

GoTo Foods is seeking a Field Training Manager to lead training sessions and drive operational excellence across our brands. You will focus on compliance, quality, and delivering exceptional guest experiences through skilled facilitation.

The role requires collaboration with senior management, managing travel logistics, and updating training materials to stay aligned with brand standards and procedures. A strong background in restaurant operations and facilitation is essential.

Qualifications

• Strong facilitation skills to deliver engaging and impactful training sessions.
• Ability to manage training logistics and ensure efficient delivery.
• Ability to analyze training data and provide insights for continuous improvement.
• Clear and effective communication to support franchisees and stay aligned with goals.

Responsibilities

• Conduct opening training sessions for new locations, ensuring brand standards are met.
• Deliver updated training with current materials and agendas.
• Ensure compliance with food safety regulations during training.
• Perform brand standard assessments and provide actionable feedback for operations.
• Address onsite issues and support franchisees with operational needs.
• Update training resources to align with brand standards and needs.
• Manage travel schedules and logistics for timely training delivery.

Skills

Facilitation

Organization

Training data analysis

Communication

Adaptability

Collaboration

Project management

Attention to detail

Education

Bachelor's degree in education, business, or related field

Job description

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands‑on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands‑on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Essential Functions

• Training Facilitation and Expertise:
  • Conduct opening training sessions for new locations, ensuring adherence to brand standards.
  • Utilize updated training materials and agendas to deliver effective training.
  • Ensure compliance with food safety regulations and operational protocols during training.
  • Act as an operations subject matter expert, staying calibrated with the latest operational procedure updates to provide accurate and timely training.
• Onsite Assessments:
  • Perform brand standard assessments to ensure compliance and quality across locations.
  • Provide actionable feedback and recommendations to improve operations.
• Support and Troubleshooting:
  • Address any onsite issues and support franchisees with operational needs.
  • Collaborate with senior management to resolve complex challenges.
• Collaboration on Training Materials:
  • Support efforts to update training agendas and resources, ensuring alignment with brand standards and operational needs.
• Travel and Logistics Management:
  • Manage travel schedules and logistics to ensure timely and efficient training delivery.
  • Optimize travel plans to balance cost and coverage.

Education

• Bachelor's degree in education, business, or related field (or equivalent years of experience).

Work Experience

• 3+ years of experience in training facilitation and program execution.
• Experience in restaurant operations at a supervisory or management level, ensuring familiarity with operational processes and challenges.

Skills

• Strong facilitation skills to deliver engaging and impactful training sessions that resonate with store operations.
• Strong organizational skills to manage training logistics and ensure efficient delivery.
• Ability to analyze training data and provide insights that contribute to continuous improvement.
• Proficient in clear and effective communication to support franchisees and maintain alignment with operational goals.
• Ability to adapt training approaches to meet diverse team needs and operational environments.
• Collaborative mindset to work closely with senior managers and other stakeholders to enhance training outcomes.
• Strong project management skills with a focus on prioritization, timelines, and stakeholder communication.
• Resourceful, detail-oriented, and committed to delivering high-quality work that meets organizational goals.

CertificationsTravel Requirement

• May be required to travel up to 100% of the time