Field Trainer, Diagnostic Support Specialist

A.-Duie-Pyle,-Inc.; Northborough (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Field Trainer Support Specialist to provide comprehensive maintenance training across our Fleet Maintenance Facilities in the Northeast. This role requires travel and hands-on training of technicians, ensuring that all maintenance and administrative practices meet industry standards.

The ideal candidate will have a strong background in class 8 tractor and trailer maintenance, coupled with at least 5 years of fleet maintenance experience. Skills in diagnostic software, and effective communication are also essential for this position.

Qualifications

• 5+ years of maintenance experience in a fleet maintenance environment.
• Strong knowledge of class 8 tractor and trailer maintenance.
• Own a complement of tools required for Class 8 repairs.

Responsibilities

• Traveling to Fleet Maintenance Facilities to provide maintenance support.
• Conducting training sessions to ensure material retention.
• Creating metrics to measure training impact.

Skills

Class 8 tractor and trailer maintenance

DOT/OSHA guidelines

Diagnostic software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Strong communication skills

Tools

Heavy-duty diagnostic software

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs.

Responsibilities

• Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training
• Conducting and surveying training sessions to ensure material retention needs are met
• Creating metrics to measure how the training is retained, utilized and the impact of it
• Providing New Hire training on policies, procedures and fleet maintenance software
• Reviewing daily OOS for complex issues and provides technical assistance
• Reviewing monthly progress on all apprentices and performs final skills test prior to graduation
• Assisting with shop vacancies, perform special assignments and provides operations supports

Qualifications

• Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines
• Must have 5 plus years of maintenance experience in a fleet maintenance environment
• Must have a compliment of tools required to perform most Class 8 repairs
• Strong computer skills and proficient in: heavy‑duty diagnostic software, Microsoft Word, Excel and Outlook
• 50% travel time on the road visiting various shops
• Strong written and oral communication skills
• CDL/State Inspection a plus

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.