Field Trainer Diagnostic Support Specialist

A.-Duie-Pyle,-Inc.; Camp Hill (Cumberland County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life Insurance

401(k) with Company Match

Annual Corporate Profit Sharing

Paid vacation and PTO

Wellness Program

Job summary

A. Duie Pyle, Inc. is seeking a Field Trainer, Support Specialist to provide hands-on training across our Fleet Maintenance Facilities in the Northeast. This role requires 50% travel to deliver diagnostic training and support to technician teams.

The ideal candidate possesses strong knowledge of class 8 tractor maintenance, 5+ years of fleet experience, and excellent communication skills. We offer a comprehensive benefits package including medical, dental, and a 401(k) with company match.

Qualifications

• 5+ years of maintenance experience in a fleet maintenance environment.
• Strong written and oral communication skills.
• Possession of tools required for Class 8 repairs.

Responsibilities

• Travel to Fleet Maintenance Facilities to provide training and support.
• Conduct training sessions and ensure material retention.
• Create metrics to measure training effectiveness.

Skills

Knowledge of class 8 tractor and trailer maintenance

Fleet maintenance experience

Strong computer skills

Communication skills

Tools

Heavy‑duty diagnostic software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A family‑owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less‑Than‑Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands‑on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new‑hire employee training and supporting the technician team with complex diagnostic repairs.

Responsibilities

• Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training
• Conducting and surveying training sessions to ensure material retention needs are met
• Creating metrics to measure how the training is retained, utilized and the impact of it
• Providing New Hire training on policies, procedures and fleet maintenance software
• Reviewing daily OOS for complex issues and providing technical assistance
• Reviewing monthly progress on all apprentices and performs final skills test prior to graduation
• Assisting with shop vacancies, performing special assignments and providing operations support

Qualifications

• Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines
• Must have 5 plus years of maintenance experience in a fleet maintenance environment
• Must have a complement of tools required to perform most Class 8 repairs
• Strong computer skills and proficient in heavy‑duty diagnostic software, Microsoft Word, Excel and Outlook
• 50% travel time on the road visiting various shops
• Strong written and oral communication skills
• CDL/State Inspection a plus

Benefits

• Medical, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• 401 (k) with Company Match
• Annual Corporate Profit Sharing (100% employer paid)
• Wellness Program for yearly benefits discount
• Paid vacation and PTO; paid annual holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.