Field Trainer, Diagnostic Support Specialist

A.-Duie-Pyle,-Inc.; Johnston (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Field Trainer, Support Specialist to provide training and support at our Fleet Maintenance Facilities across the Northeast. The successful candidate will conduct hands-on diagnostic training and assist with complex repairs while traveling to various locations.

Ideal applicants will have a strong knowledge of Class 8 tractor and trailer maintenance, 5+ years of related experience, and excellent communication skills. A solid understanding of diagnostic software and the ability to travel extensively is essential for this role.

Qualifications

• Must have 5+ years of maintenance experience in a fleet maintenance environment.
• 50% travel time on the road visiting various shops.
• CDL/State Inspection is a plus.

Responsibilities

• Travel to Fleet Maintenance Facilities providing maintenance support and training.
• Conduct training sessions to ensure material retention.
• Create metrics to measure training impact.
• Provide New Hire training on procedures and software.
• Review daily OOS for complex issues and provide technical assistance.
• Review monthly progress on apprentices and conduct final skills tests.
• Assist with shop vacancies and provide operations support.

Skills

Class 8 tractor and trailer maintenance knowledge

Heavy-duty diagnostic software proficiency

Strong written and oral communication skills

Computer skills (Microsoft Word, Excel, Outlook)

Tools

Tools for Class 8 repairs

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs.

Responsibilities

• Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training
• Conducting and surveying training sessions to ensure material retention needs are met
• Creating metrics to measure how the training is retained, utilized and the impact of it
• Providing New Hire training on policies, procedures and fleet maintenance software
• Reviewing daily OOS for complex issues and provides technical assistance
• Reviewing monthly progress on all apprentices and performs final skills test prior to graduation
• Assisting with shop vacancies, perform special assignments and provides operations supports

Qualifications

• Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines
• Must have 5 plus years of maintenance experience in a fleet maintenance environment
• Must have a compliment of tools required to perform most Class 8 repairs
• Strong computer skills and proficient in: heavy‑duty diagnostic software, Microsoft Word, Excel and Outlook
• 50% travel time on the road visiting various shops
• Strong written and oral communication skills
• CDL/State Inspection a plus

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.