Field Telecom Engineer - 3G/4G/5G & Rooftop Networking

Vodafone Limited; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Vodafone is seeking a Field Engineer to install, maintain, and support fixed and mobile networks across Vodafone infrastructure and rooftop locations. You will combine technical know-how with a strong focus on safety, quality and customer service.

You will work with field delivery teams, diagnose faults, travel as needed, and participate in a 24/7 callout rota. A valid driving license and ability to obtain SC clearance are required; Advanced Climber/Tower Rescue certification is a plus.

Responsibilities

• Install, commission, maintain and repair Vodafone network infrastructure, products and services to agreed quality and service standards.
• Support a wide range of fixed and mobile technologies, including 3G/4G/5G, transmission, Ethernet, microwave radio, fibre, copper cabling and power systems.
• Work safely at height, including regular climbing and rooftop-based activities, while following Vodafone's health and safety requirements.
• Diagnose and resolve faults, helping restore services efficiently while maintaining a high-quality customer experience.
• Work closely with Field Delivery teams, Network Operations Centres, project teams, technical support teams, suppliers, partners and business customers.
• Communicate clearly and professionally with both internal and external customers throughout your work.
• Manage your own workload effectively, working independently when required while remaining connected with the wider team.
• Identify opportunities to improve processes and ways of working, helping us deliver greater operational efficiency and better outcomes for customers.
• Work flexibly to meet business requirements, including travel and participation in a 24/7 callout rota and/or shift pattern when required.
• Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance., You'll have a formal telecoms/electronic qualification or equivalent practical experience gained within a relevant technical environment.
• You'll bring experience in telecoms service provision, fault diagnosis and resolution.
• You'll have knowledge of technologies such as Cisco, Juniper and ADVA equipment, DWDM, Ethernet, 3G/4G/5G, microwave radio and DC power systems.
• You'll have experience working with fibre and copper cabling, including termination.
• You'll be comfortable working both collaboratively as part of a team and safely and effectively on your own.
• You'll be organised and adaptable, with the ability to prioritise your workload, learn new skills and remain focused when working to tight deadlines.
• You'll bring strong customer-facing and communication skills alongside good IT literacy.
• You'll hold a valid full UK/EU Category B driving licence.
• You'll be able to achieve and maintain the required SC clearance status.
• You'll be able to achieve and maintain Advanced Climber/Tower Rescue certification and successfully complete the required ongoing health assessments.
• You'll be comfortable with the physical requirements of the role, including climbing, manual lifting, walking, using stairs and working indoors and outdoors for extended periods.
• You may also bring an HND or degree in a relevant technical discipline, or equivalent industry experience.
• Additional experience or accreditation in areas such as Cisco CCNA/CCNP, wireless network design and deployment, LAN/Wi-Fi, unified communications or Advanced Climber/Tower Rescue would be an advantage.

Job description

Vodafone is seeking a Field Engineer to install, maintain, and support fixed and mobile networks across Vodafone infrastructure and rooftop locations. You will combine technical know-how with a strong focus on safety, quality and customer service.

You will work with field delivery teams, diagnose faults, travel as needed, and participate in a 24/7 callout rota. A valid driving license and ability to obtain SC clearance are required; Advanced Climber/Tower Rescue certification is a plus.