Process Field Technologist

Rizon Rti; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Dynamic work environment

Career growth opportunities

Impactful work with innovative solutions

Job summary

A specialty chemicals provider is seeking a skilled Field Technologist to engage with clients and support operational excellence. The ideal candidate will have over 10 years in the field, strong technical and sales skills, and the ability to analyze performance metrics. This role involves extensive travel and offers opportunities for professional growth within a dynamic organization.

Qualifications

• 10+ years of field experience in specialty chemicals, industrial services, petrochemical or refinery operations.
• Strong understanding of chemical application and plant processes.
• Proven ability to analyze data and performance metrics.

Responsibilities

• Serve as a technical advisor and participate in customer meetings.
• Utilize strong technical ability to support the sales process.
• Model best-in-class execution in the field.

Skills

Field experience in specialty chemicals

Sales acumen

Technical troubleshooting

Communication skills

Interpersonal skills

Education

Associate's or Bachelor's degree in Chemical Engineering

Job description

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit.

Rizon, a Refined Technologies company, is a specialty chemicals provider committed to innovation, performance, and operational excellence inside refineries and critical industrial operations. Built on Refined Technologies’ foundation of technical service and safety, Rizon is expanding rapidly to meet customer needs with customized chemical solutions that deliver measurable results.

We are seeking a highly skilled and performance-driven Field Technologist to support the growth, and execution excellence of Rizon’s chemical services in the field. This role will serve as a technical advisor, field mentor, and performance advocate, ensuring that our field operations teams deliver and communicate exceptional results that meet both internal standards and customer expectations.

The Field Technologist will be deeply involved in business development, program transitions, training, KPI analysis, and customer engagement, traveling throughout the region to support operational execution, troubleshoot challenges, and reinforce a culture of excellence.

Key Responsibilities

Customer Engagement & Technical Consulting

• Serve as a technical advisor to the client and Rizon team.
• Participate in customer meetings to review performance, discuss improvement opportunities, and share market insights.
• Escalate technical issues within the Rizon and Client team.
• Conduct customer site visits and participate in business reviews.
• Collaborate with SME’s to standardize practices across the technical landscape by creating necessary procedures and guidelines.
• Stay current on market trends, competitive practices, and customer expectations in the specialty chemicals space.

Sales Support & Business Transition

• Utilize strong technical ability and sales acumen to support the sales process.
• Play an active role in launching new business and supporting key account transitions.
• Support startup procedures, chemical commissioning, and process integration for new clients.
• Coordinate with sales, engineering, and operations to ensure smooth execution.

Field Excellence & Technical Proficiency

• Represent “what great looks like” in the field—modeling best-in-class execution and building this culture within the local teams.
• Serve as the go-to expert for troubleshooting operational issues and liaison to Corporate SMEs when necessary.
• Leadership role in collaborating with cross-functional teams to resolve complex technical challenges.

Performance Oversight & KPI Monitoring

• Review and analyze operational KPIs across accounts within the region.
• Identify performance trends, gaps and opportunities for improvement.
• Conduct field audits to review quality of service and adherence to standards.

Training & Team Development

• Deliver in-field and classroom training on chemical application, safety protocols, and operational best practices.
• Assist in onboarding and providing ongoing feedback, coaching and technical development of field service personnel.
• Promote a performance-driven, safety-conscious culture across the team.

Qualifications

Required

• 10+ years of field experience in specialty chemicals, industrial services, petrochemical or refinery operations.
• Sales and commercial acumen.
• Strong understanding of chemical application, plant processes, and technical troubleshooting.
• Proven ability to analyze data and performance metrics to drive improvements.
• Experience training or mentoring technical field staff.
• Strong communication and interpersonal skills; able to engage confidently with both internal teams and external customers.
• Willingness to travel extensively throughout the assigned region.

Preferred

• Associate's or Bachelor's degree in Chemical Engineering, Chemistry, Industrial Technology, or related field.
• Previous experience in field-based technical leadership roles.

Travel Requirement

Approximately 50-70% within assigned region, including time at company offices and client sites.

Why Join Rizon?

• We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook.
• Entrepreneurial Ownership: Build and lead a region like it's your own business—with the support of Refined Technologies.
• Impactful Work: Solve real operational challenges with innovative chemical solutions.
• High-Performance Culture: Join a mission-driven organization with strong values, technical expertise, and growth momentum.
• Career Growth: As Rizon expands, so will your leadership opportunities.

About Refined Technologies

RTI is a global industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. RTI helps those who fuel the world produce energy more effectively by delivering safe, fast, and predictable shutdowns in upstream and downstream facilities through innovative operations teams and revolutionary cleaning technologies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa).

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.