Account Manager- Downstream Chemicals-Salt Lake City

Rizon Rti; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

A specialty chemicals provider is looking for an Account Manager based in Salt Lake City. This role involves managing chemical programs to enhance the safety and profitability of customer operations, requiring at least five years of refinery or chemical plant experience and strong leadership skills. The candidate will oversee service operations, conduct field testing, and maintain critical customer relations, all while ensuring compliance with safety standards and performance metrics.

Qualifications

• Minimum of five years of process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiarity with the operations of refineries or chemical plants.
• Ability to lead a team with confidence.
• Becoming familiar with RTI technologies.
• Clear and effective communication.
• Ability to handle multiple activities simultaneously.
• Comfort with meeting with client leadership.
• Perform field service and lab testing.

Responsibilities

• Manage chemical programs to maximize safety and profitability of customer assets.
• Conduct routine service visits and generate service reports.
• Develop relationships with clients’ maintenance and operations teams.
• Assist with technical issues and drive product/process improvements.
• Oversee Account Representatives and Service Technicians.
• Coordinate with Supply Chain on chemical orders and on-site inventory.
• Develop relationships with clients’ maintenance, operations, engineering, and turnaround teams.
• Utilize Rizon App, iView, and other tools to train refining companies.
• Host quarterly business reviews with key stakeholders on safety, value projects, KPIs, and finances.
• Generate data analysis on program performance and identify growth opportunities.
• Maintain quality of Rizon-owned equipment.
• Collaborate with Regional Director on chemistry selection and service requirements.
• Review and approve vacation requests and expense reports.

Skills

Process engineering

Team leadership

MS Office proficiency

Clear communication

Field service and lab testing

RTI technologies

Clear communication

Multitasking

Client leadership meetings

Field service

Lab testing

Job description

Overview

Rizon, a Refined Technologies company, is a specialty chemicals provider committed to innovation, performance, and operational excellence inside refineries and critical industrial operations. Built on Refined Technologies’ foundation of technical service and safety, Rizon is expanding rapidly to meet customer needs with customized chemical solutions that deliver measurable results.

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit.

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you are ready for your work to matter, we are ready to hear from you!

We are currently growing our team of Artisans with an Account Manager at Rizon. This role will be based out of the Salt Lake City area. This role is responsible for a semi-dedicated customer to ensure treatment chemicals and equipment are used effectively, economically, and safely in refineries, petrochemical facilities, and terminals while exemplifying RTI’s Mission and Core Behaviors.

Responsibilities

1. Manage chemical programs to maximize the safety, reliability, and profitability of our customers’ assets.
2. Implement Performance Management tools, set targets, and monitor the contingency plan for each application.
3. Routine service visits and lab/field testing as outlined in the customer contract to ensure KPIs (key performance indicators) are being met, generate service reports, and maintain inventory records.
4. Assist with technical issues and make improvements in products, processes, and procedures.
5. Oversee Account Representatives and Service Technicians.
6. Coordinate with Supply Chain on the order and delivery of chemicals to maintain adequate on-site inventory levels.
7. Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.
8. Utilize digital tools such as Rizon App, iView, or other digital tools to effectively communicate and train refining companies on their purpose.
9. Host quarterly business review meetings with key stakeholders to review safety performance, value-add projects, KPIs, and financials.
10. Generate data analysis on program performance and look for value-added growth opportunities.
11. Maintain the quality of Rizon-owned equipment.
12. Coordinate with Regional Business Director for chemistry selection, service requirements, and presentations.
13. Review and approve teams’ vacation requests, expense reports, stipends, etc.
14. Challenge the team with new responsibilities and continuing education; serve as a lead for training.
15. Evaluate safety performance of direct reports regularly.
16. Ensure that effective JSAs are completed and reviewed.
17. Provide onsite safety liaison for projects under their control.
18. Complete Incident Reports and participate in cause findings and corrective actions.
19. Communicate weekly and incidental safety briefs with direct reports.
20. Communicate all safety notifications upward and downward through the organization.

Qualifications

Minimum Qualifications

• A minimum of five years of process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiarity with the operations of refineries or chemical plants.
• Ability to lead a team with confidence.
• Becoming familiar with RTI technologies.
• Clear and effective communication.
• Ability to handle multiple activities simultaneously.
• Comfort with meeting with client leadership.
• Perform field service and lab testing.

Working Conditions / Physical Demands

The company requires passing a pre-employment physical to determine if you can safely meet the physical demands of the position.

Travel and Location

Ability to travel to assigned customer accounts.

About Rizon, a Refined Technologies Company

Rizon is an industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. Rizon helps those who fuel the world produce energy more effectively by delivering chemical solutions that improve the safety, reliability, and profitability of their assets.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without sponsorship of an immigration authorization or visa.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.