Field Technician Tier 2 - Network & A/V Specialist (Tampa)

Technology Lab; Tampa (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Job summary

Technology Lab in Tampa, FL is seeking a Field Technician Tier 2 to provide on-site and remote support to clients. The role focuses on complex networking and A/V issues, with installation and configuration of routers, switches, firewalls, access points, and audio/visual equipment.

Travel to client sites is required, and a company car is provided. The ideal candidate has 3+ years in technical support, strong networking knowledge, and excellent communication skills.

Qualifications

• Associate's degree in a related field or equivalent experience
• 3+ years of technical support experience with networking and A/V equipment
• Strong networking concepts and hardware understanding including routers, switches, firewalls, and access points

Responsibilities

• Provides on-site technical support to clients, resolving complex issues
• Configures and installs network hardware (routers, switches, firewalls, access points)
• Participates in large IT projects (network installations, server migrations, hardware upgrades)
• Collaborates with Tier 3 technicians to resolve complex network and system issues
• Performs presales discovery visits for potential new clients
• Installs and configures audio/visual equipment (projectors, document cameras, audio systems)
• Configures and troubleshoots devices (computers, mobile devices, printers, networking gear)
• Provides timely updates to clients and internal teams on ticket status
• Maintains accurate documentation of client interactions and procedures
• Follows established processes to ensure quality of service
• Delivers outstanding customer service in person and over the phone
• Holds valid driver's license and can travel to client sites
• Capable of lifting up to 50 pounds and working in tight spaces
• Flexibility to work outside normal hours, including on-call rotations
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus

Skills

Networking concepts

Troubleshooting

Communication

Documentation

Customer service

Education

Associate's degree in a related field

Tools

CompTIA A+

Network+

CCNA

A/V equipment knowledge

Job description

Technology Lab in Tampa, FL is seeking a Field Technician Tier 2 to provide on-site and remote support to clients. The role focuses on complex networking and A/V issues, with installation and configuration of routers, switches, firewalls, access points, and audio/visual equipment.

Travel to client sites is required, and a company car is provided. The ideal candidate has 3+ years in technical support, strong networking knowledge, and excellent communication skills.