Tier II Field Technician - Tampa, FL

Technology Lab; Tampa (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Job summary

Technology Lab in Tampa, FL is seeking a Field Technician Tier 2 to provide on-site and remote support to clients. The role focuses on complex networking and A/V issues, with installation and configuration of routers, switches, firewalls, access points, and audio/visual equipment.

Travel to client sites is required, and a company car is provided. The ideal candidate has 3+ years in technical support, strong networking knowledge, and excellent communication skills.

Qualifications

• Associate's degree in a related field or equivalent experience
• 3+ years of technical support experience with networking and A/V equipment
• Strong networking concepts and hardware understanding including routers, switches, firewalls, and access points

Responsibilities

• Provides on-site technical support to clients, resolving complex issues
• Configures and installs network hardware (routers, switches, firewalls, access points)
• Participates in large IT projects (network installations, server migrations, hardware upgrades)
• Collaborates with Tier 3 technicians to resolve complex network and system issues
• Performs presales discovery visits for potential new clients
• Installs and configures audio/visual equipment (projectors, document cameras, audio systems)
• Configures and troubleshoots devices (computers, mobile devices, printers, networking gear)
• Provides timely updates to clients and internal teams on ticket status
• Maintains accurate documentation of client interactions and procedures
• Follows established processes to ensure quality of service
• Delivers outstanding customer service in person and over the phone
• Holds valid driver's license and can travel to client sites
• Capable of lifting up to 50 pounds and working in tight spaces
• Flexibility to work outside normal hours, including on-call rotations
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus

Skills

Networking concepts

Troubleshooting

Communication

Documentation

Customer service

Education

Associate's degree in a related field

Tools

CompTIA A+

Network+

CCNA

A/V equipment knowledge

Job description

Job Title: Field Technician Tier 2 - Tampa, FL (Only candidates residing in Tampa will be considered)

Job Status: Exempt/Full-Time

Job Description:

The Field Technician Tier 2 provides technical support to clients in the field, both remotely and on-site, with a focus on resolving complex technical issues that cannot be resolved remotely. This role requires a solid understanding of networking concepts and hardware, as well as strong troubleshooting skills. The Field Technician Tier 2 is expected to configure and install network hardware, including routers, switches, firewalls, and access points, and participate in large-scale IT projects, including network installations, server migrations, and hardware upgrades. This role collaborates with Tier 3 technicians to resolve complex network and system-based issues.

Primary Responsibilities:

• Provides on-site technical support to clients, with a focus on resolving complex technical issues that cannot be resolved remotely.
• Configures and installs network hardware, including routers, switches, firewalls, and access points.
• Participates in large-scale IT projects, including network installations, server migrations, and hardware upgrades.
• Collaborates with Tier 3 technicians to resolve complex network and systembased issues.
• Completes site visits to do presales discovery of potential new clients.
• Installs and configures audio/visual equipment, including projectors, document cameras, and audio systems.
• Configures and troubleshoots a variety of devices, including computers, mobile devices, printers, and networking equipment.
• Provides timely and accurate updates to clients and the internal team on ticket status and issue resolution.
• Maintains accurate documentation of all client interactions and technical procedures.
• Follows established processes and procedures to ensure consistency and quality of service.
• Provides outstanding customer service, both in person and over the phone.
• Associate's degree in a related field, or equivalent experience.
• 3+ years of experience providing technical support, with a focus on networking and A/V equipment.
• Strong understanding of networking concepts and hardware, including routers, switches, firewalls, and access points.
• Experience with server installations, network migrations, and hardware upgrades.
• Familiarity with audio/visual equipment, including projectors, document cameras, and audio systems.
• Ability to configure and troubleshoot a variety of devices, including computers, mobile devices, printers, and networking equipment.
• Strong troubleshooting skills and the ability to diagnose complex technical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
• Detail-oriented with excellent documentation skills.
• Valid driver's license and ability to travel to client sites.
• Ability to lift up to 50 pounds and work in tight spaces.
• Flexibility to work outside of normal business hours, including on-call rotations.
• Possession of relevant certifications, such as CompTIA A+, Network+, and CCNA, is a plus.

Skills and Qualifications:

This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday, with the expectation of being at client sites 40-60% of the week. However, the Field Technician Tier 2 may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We provide a company car for this role to travel to client sites.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.