Field Technician - Tulsa, Oklahoma

T-MOBILE USA, Inc.; Oklahoma; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile USA, Inc. in Tulsa, Oklahoma is seeking an impactful Field Technician to support and enhance our wireless network performance across a broad service area.

You will combine technical support, project coordination, and operational duties, covering radio access networks, backhaul, and data services, while working independently within a collaborative team.

A Bachelor’s degree or equivalent is required, with 2–4 years in Field Operations or wireless telecom; electronics knowledge is essential.

Qualifications

• Bachelor's degree or equivalent; vocational/technical training a plus.
• 2–4 years in Field Operations or wireless telecom.
• Electronics knowledge required.

Responsibilities

• Provide technical support to maintain and improve network performance.
• Manage small projects and provide status updates to stakeholders.
• Identify and suggest process improvements for maintenance and repair activities.
• Develop job aids, scopes of work, and documentation with senior technicians.
• Complete required training to stay current with systems and standards.
• Undertake additional duties as assigned by management.

Skills

Electronics

Education

Bachelor's Degree or equivalent

Vocational/Technical Training (Preferred)

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches

Are you ready to join the Un-carrier movement?

T-Mobile is searching for an impactful Field Technician in the Tulsa, Oklahoma area to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

The Field Technician role involves applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities:

• Electronics (Required)
  • Basic operational knowledge and theory