Field Technician, Partner Success — Travel-Heavy

Medication Management Partners; Crestwood (IL); On-site; USD 42,000 - 68,000; Full time

Job summary

Medication Management Partners is seeking a Field Technician to support partner communities, improve on-boarding processes, and ensure high-quality service delivery across our healthcare solutions. You will manage equipment, assist with billing for services, and coordinate with the Partner Success team to drive initiatives and customer satisfaction.

The ideal candidate has a healthcare or LTC pharmacy background, Illinois license as a Pharmacy Technician, strong communication and analytical

Qualifications

• Bachelor’s Degree preferred; or equivalent external client facing support or related account management experience in a healthcare or LTC Pharmacy environment.
• Certified and Licensed Pharmacy Technician in Illinois.
• Demonstrate good presentation and negotiation skills.
• Minimum of 1 year experience with electronic medical records system(s).
• Proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe.

Responsibilities

• Assist with onboarding/off boarding of communities (data collection, check in/out, reconcile, equipment setup).
• Manage MMP equipment used by partners (inventory, shipping logistics, restoration, depreciation).
• Enter charges for MedSafe, Cart equipment, consultant pharmacist visits for proper billing.
• Support Partner Success department initiatives (training, material prep, quarterly rocks / EOS).
• Perform Root Cause Analysis (RCA) for partner concerns and follow up on resolution.
• Audit community adherence to MMP policy and procedures for remediation.
• Facilitation of immunization clinics (data collection, vaccine transport, reporting).
• Maintain detailed logs in the system for all partner interactions (Quality Events, Site Visits, Communications, NPS).
• Leads by example exhibiting CORE Values daily; encourage teamwork and company philosophy.
• Attends required company meetings; completes required courses per RPS; maintain safety standards.
• Willingness to travel up to 75% of time (overnight/out-of-state).

Skills

Communication

Negotiation

Analytical skills

Verbal & written communication

Relationship building

Time management

Education

Bachelor’s Degree preferred

Licensed Pharmacy Technician (Illinois)

Tools

MS Excel

MS Word

PowerPoint

MS Project

Outlook

Adobe

EMR systems

Job description

Medication Management Partners is seeking a Field Technician to support partner communities, improve on-boarding processes, and ensure high-quality service delivery across our healthcare solutions. You will manage equipment, assist with billing for services, and coordinate with the Partner Success team to drive initiatives and customer satisfaction.

The ideal candidate has a healthcare or LTC pharmacy background, Illinois license as a Pharmacy Technician, strong communication and analytical