Field Technician Level 3

Uft; Helena (MT); On-site; USD 52,000 - 62,000; Full time

Job summary

Peak Water Services is seeking a Field Technician Level 3 to support operation, maintenance, repair, and documentation of water and wastewater systems in the Helena area. You will troubleshoot complex issues, lead service calls, and mentor junior staff while coordinating with customers and other professionals.

This role requires travel within a three-hour radius of Helena, MT, and participation in on-call rotations.

Qualifications

• Experience leading small crews safely and efficiently.
• Ability to work independently on complex field assignments.
• Ability to troubleshoot from symptoms to root cause.
• Clear communication of technical issues to non-technical customers.
• Valid driver’s license with acceptable driving record.
• Willingness to travel within a 3-hour radius of Helena, MT.
• Experience documenting field activities for regulatory use.

Responsibilities

• Independently operate, inspect, troubleshoot, and maintain assigned water/ wastewater systems.
• Lead service calls, repairs, startups, emergencies, and technical troubleshooting.
• Mentor Level 1 and Level 2 staff in the field.
• Coordinate with customers, engineers, contractors, labs, and management.
• Support compliance reporting, sampling schedules, logs, and regulatory docs.
• Assist with scoping, planning, and pricing repair or maintenance work.
• Identify system risks and follow-up actions; participate in on-call rotations.
• Produce clear documentation for internal, customer, and regulatory use.

Skills

Independent work

Troubleshooting

Field leadership

Technical communication

Safety compliance

Documentation

Customer communication

Decision making

Education

Operator certifications

Backflow certification

Tools

Electrical training

Controls training

Pump training

Manufacturer training

Job description

Peak Water Services is dedicated to providing the best water and wastewater treatment solutions for our customers. We provide quality products and services backed by experienced wastewater and water treatment professionals who will ensure you get the most out of your water treatment system. Our knowledgeable staff is available to answer any questions you may have about our services or product.

The Field Technician supports the operation, maintenance, repair, troubleshooting, and documentation of water and wastewater systems serviced by PEAK Water Services. Responsibilities may include assisting with public water and wastewater treatment systems, lift and pump stations, distribution and collection systems, residential and commercial treatment units, control panels, valves, hydrants, meters, sampling, inspections, cleaning, utility locates, and emergency response.

Level 3 is an experienced technician/operator capable of advanced troubleshooting, independent system operation, field leadership, training, emergency response, customer communication, and project support. The role participates in the on-call rotation and may respond to after-hours calls, alarms, emergencies, and customer needs as assigned. This position requires travel within a three-hour radius of Helena, MT, Monday through Friday.

• Independently operate, inspect, troubleshoot, and maintain assigned systems.
• Diagnose complex mechanical, electrical, hydraulic, process, and control issues.
• Lead service calls, repairs, startups, emergency responses, and technical troubleshooting.
• Train and mentor Level 1 and Level 2 employees.
• Recommend repairs, upgrades, process changes, and corrective actions.
• Coordinate with customers, engineers, contractors, labs, suppliers, and PEAK management.
• Support compliance reporting, sampling schedules, logs, and regulatory documentation as assigned.
• Assist with scoping, planning, and pricing repair or maintenance work.
• Identify system risks, safety issues, contract inefficiencies, and needed follow-up work.
• Participate in on-call rotation and respond when assigned.

Required

• Ability to ork independently on complex field assignments.
• Ability to troubleshoot from symptoms to likely root cause.
• Ability to make sound decisions under pressure.
• Experience leading small crews safely and efficiently.
• Ability to communicate technical issues clearly to non-technical customers.
• Know when to proceed, stop, or escalte.
• Ability to produce clear documentation suitable for internal, customer, and regulatory use.
• Valid driver’s license and acceptable driving record.
• Ability to lift, carry, push, pull, and move tools, pumps, hoses, parts, lids, and equipment up to 50 lbs regularly and up to 75 lbs occasionally.
• Ability to work outdoors in varying weather conditions.
• Ability to work around odors, wastewater, chemicals, mechanical equipment, electrical equipment, confined areas, and uneven terrain.
• Ability to use a phone, tablet, or computer for photos, notes, timekeeping, reports, and communication.
• Ability to follow PEAK policies, safety procedures, and PPE requirements.
• Ability to communicate clearly with coworkers, customers, and supervisors.
• Ability and willingness to participate in on-call rotation and respond to after-hours calls, alarms, and emergencies.

Preferred

• Montana water and/or wastewater operator certifications appropriate to assigned systems.
• Backflow certification, pump training, electrical training, controls training, or manufacturer training preferred.

Join our team to innovate the future of water and wastewater.You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

Peak Water Services is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.