Field Technician (L2) - Data Centers

Network Connex Company; Lancaster (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

10 paid company holidays

PTO accrual

Discounts on products and services

Job summary

Network Connex Company seeks a Field Technician (L2) to install and cabling in live data centers, ensuring safety and quality standards. The role involves reading schematics, routing, terminating, labeling and testing copper and fiber cabling, and mentoring junior technicians.

Travel to regional data centers may be required; overtime, holidays, and off-hours work are possible. A valid driver’s license and relevant certifications are preferred to support rapid deployment.

Qualifications

• High school diploma or GED required; technical training or associate’s degree preferred.
• 3+ years of documented industry experience in data center, structured cabling, or field service environments.
• Documentation of fiber optic testing certifications (OTDR/OLTS).
• Possession of relevant certifications (BICSI, CompTIA A+/Network+/CCNA) preferred.

Responsibilities

• Execute installation services in accordance with contracts, ensuring compliance with technical, safety, QA and QC standards.
• Perform installation and cabling services, including routing, terminating, labeling, and testing copper and fiber.
• Read cable maps, schematics, and floor plans to support installations and troubleshooting.
• Maintain accurate documentation, asset tracking, and service reports for all work.
• Coordinate with engineers, vendors, and teams to meet milestones and quality standards.

Skills

Advanced troubleshooting

Fiber optic testing

Structured cabling

Independent work

Problem solving

Education

High school diploma or GED

Technical training or associate’s degree preferred

Tools

OTDR/OLTS testing equipment

Fiber splicing techniques

Enterprise hardware (Dell/HPE/Cisco)

Fiber splicing certification

Job description

If being a part of a world-class organization that operates in some of the most advanced technological environments around the world sounds like a dream job, Network Connex might be the right fit for you! You’ll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being.

In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health you can begin participating in our programs on the first of the month following your start date.

Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services.

$25 - $30 an hour

Position Overview

The Field Technician (L2) executes installation services as defined under applicable agreements and performs work to required technical, quality, and safety standards. This role independently performs installation and cabling services in live, mission-critical data center environments with little to no guidance from lead technicians. The Field Technician (L2) supports quality assurance (QA) and quality control (QC) processes and provides mentorship to L1 Field Trainee Technicians. Fieldwork may include overtime, weekends, holidays and off-hours. Travel may be required based on business needs.

Job Duties and Responsibilities

• Execute installation services as defined under contractual agreements, ensuring compliance with all technical, safety, QA, and QC standards
• Perform all installation and cabling services required for the role without supervision, including routing, terminating, labeling, and testing copper and fiber optic cabling
• Establish scope, work plans, and procedures with minimal guidance from lead technicians
• Perform rack and stack operations, patch panel installations, cable dressing, and structured cabling to maintain clean, organized, and high-performing systems
• Identify, troubleshoot, and restore complex, multi-domain failures across fiber optic and twisted pair systems, including loss of signal, low signal, and interface errors
• Diagnose physical connectivity issues, hardware failures, and support break/fix activities; identify and resolve issues independently without escalation
• Read and interpret cable maps, schematics, and floor layouts to support installation and troubleshooting activities
• Maintain accurate documentation, asset tracking, and service reports for all assigned work
• Support QA and QC requirements for assigned projects and installations
• Work effectively in live, operational, mission-critical data center environments
• Coordinate with engineers, vendors, and internal teams to ensure project milestones and quality standards are met
• Follow all data center safety, security, and change management procedures
• Train and mentor L1 Field Trainee Technicians, supporting their development and adherence to standards
• Respond to onsite service requests and travel to regional data center sites as needed

Technical Knowledge, Skills, and Abilities

• Advanced troubleshooting skills across fiber optic and copper cabling systems
• Familiarity with PON or point-to-multipoint network deployments utilizing simplex fiber and non‑standard wavelengths
• Proficiency in fiber optic testing using OTDR and OLTS equipment
• Certified in fiber splicing techniques and best practices
• Strong understanding of structured cabling systems, testing methodologies, and documentation requirements
• Knowledge of cabling standards including Cat5e, Cat6/6A, single‑mode, and multi‑mode fiber
• Working knowledge of server hardware, network devices, and basic networking concepts
• Strong organizational, communication, and problem‑solving skills
• Ability to operate independently while maintaining quality, safety, and customer standards

Education and Experience

• High school diploma or GED required; technical training or associate’s degree preferred
• 3 or more years of documented industry experience in data center, structured cabling, or field service environments
• Documented fiber optic testing certification on OTDR and OLTS
• Experience performing work in operational environments and on projects within live mission‑critical data centers
• Possession of all relevant certifications required for the role
• Valid driver’s license with a satisfactory driving record

Preferred Qualifications

• BICSI, CompTIA A+, Network+, CCNA, or similar industry certifications
• Experience supporting enterprise hardware platforms (e.g., Dell, HPE, Cisco)
• Familiarity with ticketing systems, remote support tools, and project management workflows
• Experience working in enterprise or hyperscale data center environments
• Fiber splicing certification

Physical Requirements

• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl for extended periods.
• Ability to lift and carry up to 75 pounds.
• Ability to work in all weather conditions, including extreme heat and cold.
• Ability to work in confined spaces and at various heights as required by the facility.

EEOC-Minority/Female/Disability/Veteran

Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.