Lead Technician

Network Connex; Manassas (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) matching

Tuition & Training Reimbursement

Birthday off with pay

Leadership Development Training

Job summary

Network Connex is seeking a Lead Technician to manage all phases of Datacenter installation projects in our Virginia area. You will oversee engineering work packages, ensure quality installation, and deliver excellent customer service throughout the project lifecycle.

With 3-5 years of industry experience and a high school diploma, you will coordinate teams, verify compliance with standards, and troubleshoot fiber and copper issues to keep projects on schedule.

Qualifications

• 3-5 years of relevant industry experience.
• Valid Driver's License.
• Demonstrated customer service skills.
• Ability to understand and accurately complete all paperwork required for assigned projects.
• Knowledge of fiber terms and troubleshooting.

Responsibilities

• Manage all phases of Datacenter installation projects.
• Assume total ownership from receipt of completed engineering work package to project completion and final documentation.
• Provide great customer service and deliver projects according to customer expectations.
• Run small, medium, and large projects as required.
• Direct the team in assembling, installing, and securing various cable trays, racks, and cabinets used in telecommunications closets.
• Ensure compliance with TIA/EIA and BICSI standards during installation and testing of copper and fiber products.
• Interpret test results from fiber and copper testers and troubleshoot issues as necessary.

Skills

Customer service

Project coordination

Technical communication

Education

High school diploma or GED

BICSI Certification

Tools

Fiber testing knowledge

Job description

If being a part of a world-class organization that operates in some of the most advanced technological environments around the world sounds like a dream job, Network Connex might be the right fit for you! You’ll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being.

In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health you can begin participating in our programs on the first of the month following your start date.

Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services.

The Lead Technician at Network Connex is a pivotal role responsible for managing all phases of Datacenter installation projects. This position requires strategic thinking and leadership skills to ensure project completion and customer satisfaction. The Lead Technician will oversee the execution of engineering work packages, maintain high standards of quality installation craftsmanship, and provide excellent customer service throughout the project lifecycle.

Responsibilities

• Manage all phases of Datacenter installation projects.
• Assume total ownership from receipt of completed engineering work package to project completion and final documentation.
• Provide great customer service and deliver projects according to customer expectations.
• Run small, medium, and large projects as required.
• Direct the team in assembling, installing, and securing various cable trays, racks, and cabinets used in telecommunications closets.
• Ensure compliance with TIA/EIA and BICSI standards during installation and testing of copper and fiber products.
• Interpret test results from fiber and copper testers and troubleshoot issues as necessary.

Requirements

• 3-5 years of relevant industry experience.
• High school diploma or GED required.
• BICSI Certification preferred.
• Valid Driver's License.
• Demonstrated customer service skills.
• Ability to understand and accurately complete all paperwork required for assigned projects.
• Knowledge of fiber terms and troubleshooting.

Nice-to-haves

• BICSI and industry certifications preferred.

Benefits

• Paid holidays
• Paid time off
• 401(k) matching
• Tuition & Training Reimbursement
• Birthday off with pay
• Leadership Development Training

EEOC-Minority/Female/Disability/Veteran

Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.

EEOC-Minority/Female/Disability/Veteran

Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.