Field Technician (Installer)

Edge Fiber; Wisconsin; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Edge Fiber is seeking a Field Technician (Installer) to join our growing field operations team in Wisconsin. This role focuses on delivering excellent installation experiences for residential and business fiber customers, from arrival to activation.

You will represent Edge, ensuring clean work areas, clear explanations, and customer satisfaction on each visit. Responsibilities include performing FTTH installs, verifying service with tests, configuring customer equipment, and collaborating with

Qualifications

• Must have valid driver’s license and clean driving record.
• High school diploma or equivalent required.
• Ability to lift up to 50 lbs and work on ladders.
• Ability to work outdoors year-round in varied weather.
• Strong customer service and professional communication.
• Authorization to work in the United States.

Responsibilities

• Perform FTTH installations for residential and business customers.
• Conduct fiber tests to confirm activation.
• Configure customer equipment (ONT, router, Wi‑Fi) and verify service.
• Educate customers and ensure satisfaction before leaving site.
• Keep jobsite clean and professional; protect customer home.
• Document installs with photos, notes, and equipment used.

Skills

Customer service

Handy with tools

Clear communication

Independent

Safety awareness

Education

High school diploma or equivalent

Tools

OTDR

Power meters

Light sources

ONT configuration

GIS software

Job description

Edge Fiber (Edge) is a growing fiber and wireless Internet provider serving communities across Southern Wisconsin and Northern Illinois. We own and operate multiple regional networks and brands, including Edge Fiber, and we’re expanding: building new fiber infrastructure and bringing best-in-class, high-speed Internet to our residential and business customers.

We are a local team with decades of experience in the industry. We started with a simple idea: that smaller communities deserve the same quality Internet as big cities. We’re hands‑on, we take pride in doing the work right, and we’re looking for people who want to build something real and local and grow with us for the long term.

About the Role

We are looking to add a Field Technician (Installer) to our growing field operations team. This role is focused on delivering great installation experiences to our residential and business fiber customers. From the moment you pull up to the house to the moment service is activated, you represent Edge.

Our installs consistently earn 5-star reviews, and that is not by accident. Our installers take the time to do the job right, keep things clean, explain the setup to the customer, and leave the home better than they found it. If that sounds like your style, we want to hear from you.

You’ll work closely with the Director of Field Operations, dispatch, and our NOC team to complete installs, verify service activation, and resolve issues on the first visit whenever possible.

What You’ll Do

• Perform fiber-to-the-home (FTTH) installations for residential and business customers, including ONT placement, drop routing, and interior cabling
• Conduct fiber tests (light-level checks, continuity) to confirm successful activation
• Configure customer equipment (ONT, router, Wi‑Fi) and verify service performance before leaving the site
• Walk customers through their setup, answer questions, and ensure they’re happy before you leave
• Keep the jobsite clean and professional, and treat every customer’s home with care
• Document installs thoroughly in our internal systems, including photos, notes, and equipment used
• Troubleshoot basic service issues and elevate complex problems to senior techs or the NOC
• Occasionally assist with fixed wireless installs, service calls, or other field work as needed
• Operate and maintain company vehicles, tools, PPE, and test equipment in safe working condition
• Participate in an on‑call rotation for after‑hours outages or emergency repairs
• Comply with OSHA safety standards, Company safety policies, and all applicable laws

Who You Are

• Customer-focused: you understand that the installer is the face of the company, and you take that seriously
• Hands‑on and handy: comfortable with tools, cables, drills, and working in attics, basements, and crawlspaces
• Detail‑oriented: you care about the finished product looking clean, not just working
• Reliable and accountable: you show up on time, communicate clearly, and follow through
• Comfortable working independently, managing your own schedule and tickets throughout the day

What You’ll Bring

Required:

• Valid driver’s license and clean driving record
• High school diploma or equivalent
• Ability to lift up to 50 lbs, work on ladders, and work in confined spaces (attics, crawlspaces, basements)
• Ability to work outdoors year‑round in varied weather
• Strong customer service skills and professional communication
• Authorization to work in the United States

Preferred:

• Prior experience performing fiber or cable installs (FTTH, coax, fixed wireless, or similar)
• Familiarity with ONTs, routers, Wi‑Fi configuration, and basic home networking
• Experience with fiber testing equipment (OTDR, power meters, light sources)
• Familiarity with Telecom billing systems and GIS software
• Low‑voltage, electrical, or telecom background
• OSHA 10 or OSHA 30 certification
• Hourly Pay Starting at $25.00/ hour depending on experience
• Medical, dental, and vision insurance
• Company‑paid life and disability coverage
• 401(k) with employer match
• Paid time off and paid holidays
• Company vehicle, equipment, and PPE provided

Why Join Us

• Pride in the work: our installs consistently earn 5‑star reviews, and we invest in doing it right
• Growth: Edge is scaling fast, with real paths into senior tech, lead, and specialty roles
• Training: we’ll invest in your development, from fiber fundamentals to advanced troubleshooting
• Stability: Edge is a company where strong performers are rewarded with increasing compensation and improving benefits over time
• Team: small, skilled, field‑first. You’ll work with people who take pride in their craft

Equal Opportunity Statement

Edge is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

Pay: From $25.00 per hour

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• Familiarity with Telecom billing systems and GIS software: 1 year (Preferred)
• Fiber testing equipment (OTDR, power meters, light sources): 1 year (Preferred)

License/Certification:

• Driver’s License with a clean driving record (Required)
• OSHA 30 (Preferred)
• OSHA 10 (Preferred)