Field Technician

Inland Cellular LLC; Moscow (ID); On-site; USD 48,000 - 72,000; Full time

Job summary

Inland Cellular LLC in Moscow, ID, is seeking an Installation & Activation Technician to professionally install wireless broadband gear at customer sites, including rooftop or pole mounts, and to set up FTTH/FTTB services and CPE configurations.

The role requires strong troubleshooting, basic networking knowledge (TCP/IP, Wi-Fi), ability to read schematics, lift up to 75 lbs, and willingness to work on ladders and outdoors. Travel to project sites and weekend work may be required.

Qualifications

• Basic understanding of networking concepts (TCP/IP, Wi-Fi standards).
• Ability to read project drawings, schematics, and technical manuals.
• Strong troubleshooting skills with attention to detail.

Responsibilities

• Install wireless broadband equipment at customer locations, including rooftop or pole mounts.
• Set up FTTH/FTTB services and configure CPE (routers, Wi‑Fi extenders).
• Diagnose connectivity issues and perform testing with typical tools.
• Educate customers on service features and basic troubleshooting.

Skills

Networking basics

Troubleshooting

Verbal communication

Time management

Reading schematics

Problem solving

Customer service

Education

High school diploma

Tools

OTDR

Fiber splicing

Fiber testing tools

Job description

Description

Installation & Activation:

• Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts.
• Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs).
• Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices.
• Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations.

Troubleshooting & Maintenance:

• Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks.
• Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers).
• Conduct preventative maintenance on installed equipment and network infrastructure as needed.
• Respond to service calls efficiently, prioritizing customer satisfaction.

Customer Service & Education:

• Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features.
• Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently.
• Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally.

Documentation & Reporting:

• Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports.
• Maintain accurate inventory of tools, equipment, and company vehicles.
• Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling.

Safety & Compliance:

• Adhere strictly to all company safety policies and procedures.
• Ensure all installations comply with local codes, industry standards, and company specifications.

KPIs

• High school diploma or equivalent preferred.
• Networking, telecommunications, or construction experience preferred.
• Knowledge of fiber, networking equipment, and structured cabling.
• Ability to read project drawings and schematics.
• Strong troubleshooting skills.
• Ability to travel and work on project sites.
• Valid driver's license.

Requirements

• Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching).
• Familiarity with common hand tools and power tools used in installations.
• Ability to read and interpret basic schematics, wiring diagrams, and technical manuals.
• Comfortable working with ladders, at heights, and in various outdoor weather conditions.
• Ability to lift and carry up to 75 lbs.
• Ability to climb ladders and work at heights (e.g., on rooftops, utility poles).Ability to work in confined spaces, attics, and crawl spaces.
• Capable of performing tasks requiring bending, kneeling, crouching, and reaching.
• Strong problem-solving skills and attention to detail.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently with minimal supervision and manage time effectively.
• Willing to work weekends.